Portuguese Speaking Customer Service for Biotechnology industry

Portuguese Speaking Customer Service Representative

Patrique Mercier Recruitment is the leading agency for candidates seeking jobs in their native language, in other countries, specializing in diverse industries such as social media, gaming, healthcare, retail & e-retail, travel, automotive, financial, insurance, energy, and telecommunications. We are currently seeking a dedicated Portuguese Speaking Customer Service Representative for a prominent company in the Biotechnology industry. This role is designed for individuals who are passionate about providing exceptional customer service and who can communicate effectively in Portuguese. The ideal candidate will play a critical role in enhancing customer satisfaction by addressing inquiries, resolving issues, and providing accurate information regarding products and services. At Patrique Mercier Recruitment, we pride ourselves on our recruitment process, which meticulously matches the best candidates with the right employers, facilitating a rewarding career transition. If you are looking to leverage your language skills in a vibrant international environment while making meaningful contributions to the biotechnology sector, we invite you to join our dynamic team and explore this exciting opportunity.

Responsibilities

• Assist customers with inquiries related to biotechnology products and services in Portuguese.
• Provide accurate and timely information to customers to ensure satisfaction and loyalty.
• Resolve customer complaints and issues efficiently by understanding their needs and offering appropriate solutions.
• Coordinate with internal teams to manage customer accounts and follow up on service requests.
• Maintain detailed records of customer interactions in the customer relationship management system.
• Conduct regular follow-ups with customers to ensure their needs are met and gather feedback on services.
• Stay updated on the latest developments in the biotechnology industry and product knowledge to assist customers effectively.