Senior Manager Software Engineering Cat Customer Support

Career Area :

Technology Digital and Data

Job Description :

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar yourejoining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dontjust talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.

Cat Digital is the digital and technology arm of Caterpillar Inc. leveraging the latest technologies to build industry leading digital solutions for our customers and over 1.5 million connected assets worldwide our teams use data technology advanced analytics telematics and AI capabilities to help our customers build a better more sustainable world.

The Senior Manager Software Engineering for Cat Customer Support will oversee a team to design build and implement solutions using Microsoft Dynamics 365 Customer Service Power Platform Power BI & Copilot. Key responsibilities include project planning managing timelines and budgets ensuring quality through best practices in coding and testing and integrating D365 with other systems. They must have a strong understanding of both the technical aspects of D365 and customer service processes and possess leadership and communication skills to collaborate with stakeholders and manage their team.

What You Will Do :

• Work with peers within Cat Customer Support (Business Development Knowledge & Training and Operations) and other Cat Digital teams to collaborate on requirements and product roadmap
• Drive AI strategy and solutions to improve customer service productivity and efficiency working closely with Data & AI team.
• Develop clear presentations for executive audiences to explain complex technical solutions simply.
• Direct motivate and develop teams. Support the culture and values of the organization. Ensure high standards and quality of technical work. Manage staffing budgeting and operational oversight for across - design implementation and testing for Microsoft Dynamics 365 Customer Service.
• Design implement and test Power Platform solutions that enhance the core Dynamics 365 functionality through Power Apps Power Automate and Power BI.
• Guide technical decisions around customization vs. configuration within Dynamics 365 targeting greater than 85% out of the box.
• Evaluate & implement Microsoft technologies (including Copilot AI Builder and other AI services) to drive increased support productivity & efficiency .
• Conduct regular architectural reviews to identify areas for improvement optimization and technical debt reduction.
• Mentor and develop team members fostering a culture of innovation and continuous learning around Microsoft technologies.

What You Will Have :

Considerations For Top Candidates :

Certifications (preferred)

Summary Pay Range :

$156000.00 - $253560.00

Compensation and benefits offered may vary depending on multiple individualized factors job level market locationjob-related knowledge skills individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits :

Subject to plan eligibility terms and guidelines. This is a summary list of benefits.

Medical dental and vision benefits

Paid time off plan (Vacation Holidays Volunteer etc.)

401(k) savings plans

Health Savings Account (HSA)

Flexible Spending Accounts (FSAs)

Health Lifestyle Programs

Employee Assistance Program

Voluntary Benefits and Employee Discounts

Career Development

Incentive bonus

Disability benefits

Life Insurance

Parental leave

Adoption benefits

Tuition Reimbursement

Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer such as H L TN F J E O. As a global company Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at Dates :

November 23 2025 - November 30 2025

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.

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Required Experience :

Senior Manager

Key Skills

Building Construction,Hospital management,Cardiac Surgery,EMC,Kitchen

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 156000 - 253560