Job Details
Job Location
Wenatchee, WA
Position Type
Full Time
Education Level
High School
Salary Range
$20.14 - $23.32 Hourly
Travel Percentage
Up to 25%
Job Shift
Day
Description
Position Summary :
Support Diversion and Crisis Services by providing friendly and efficient service to all callers, clients, and community partners. Professionally communicate information to staff and complete projects in an accurate and timely manner, according to Agency standards.
Responsibilities :
Provide clerical support
- Handle incoming calls related to Crisis Diversion team activities, and check after-hours messages to ensure they're quickly and accurately forwarded to the appropriate staff
- Maintain HIPAA protocol at all times
- Maintain staff schedule availability and assist the Program Managerwith maintaining the on-call schedule
- Check all equipment to ensure readiness for use (including stocking paper, toner, etc.)
Provide Program Support
Open and close client chart episodes, run regular reports for chart audits, and review notes for accuracy and errorsSupport program staff to schedule client appointments and screeningsAttend community meetings, as neededUpdate program trackers and spreadsheets during team huddles and after meetingsMaintain meeting minutes and assist in scheduling team and community meetingsMaintain current and accurate financial eligibility, including Medicaid, using ProviderOne databaseAssist with the development of informational brochures, newsletters, flyers, etc.Assist with all administrative duties to support the program and program staffAssist with special projects, as assignedComplete program filing / scanning, and submit client and court correspondence on timeMaintain program supplies and support Program Manager to submit finance requisitionsOrganize and compile program data in collaboration with the Program ManagerReview available resources with participants eligible for outreachCoordinate with criminal court system partners for client eligibility and outreachMaintain and foster a positive and outgoing team atmosphere towards staff and client
Perform other duties as assigned
Qualifications
Job Requirements :
The following requirements are those that are normally required for performance of this position. Any disabled applicant or incumbent who does not meet one or more of the requirements, but who can perform the essential function of the job (with or without reasonable accommodations) shall be deemed to meet these requirements.
Physical Requirements :
This position normally requires the physical demands of sitting, standing, walking, bending, lifting or performing other work requiring low physical exertion, talking and hearing on a regular basis to perform the job requirements. These physical demands are required up to 90% of the time.
Non-Physical Requirements :
Education
High School Diploma, requiredAssociate degree in Business Administration or related field, preferredExperience
1 year experience in office or administrative work, requiredSpecial Skills
Pleasant, professional, welcoming and friendly demeanor with staff and clientsBilingual (English / Spanish) preferred, but not requiredDetail-oriented and able to manage multiple-line telephone system in a busy office setting, which requires multi-taskingComfortable with computer programs, specifically Microsoft Word and Excel with the ability to efficiently learn and navigate Electronic Medical Record (EMR) systemsExperienced use of standard office equipment, including copier, fax, answering machine, postage meter, and calculatorAbility to maintain a professional, positive, team-oriented service attitude toward clients and staff at all timesLicensure, Registration, Certification
Valid Washington State driver's license and minimum required liability insurance for WA StateMust be deemed insurable as determined by Catholic Charities liability insurance providerEmployment is conditional upon :
Being cleared by criminal background check and fingerprinting when required
Work Schedule : Monday-Friday 8am-5pm
Wage Range : $20.14-$23.32 per hour, depending on experience
Benefits :
13 paid holidays, 12 days of vacation, 12 days of sick leave per yearHealth insurance including medical & prescription coverage, with optional dental and vision insurance plans. Majority of premiums paid by Catholic CharitiesRetirement 403(b) Plan : employee contributions commence upon employment; Catholic Charities contributes 2% of monthly income and matches up to 4% of employee contributions following 6 months of employmentBasic Life Insurance paid 100% by Catholic CharitiesFlexible Spending Account eligibility following 6 months of employmentEducation Assistance Program reimbursing up to $5,250 per year for approved continuing education after 6 months of employmentAdditional voluntary insurances including supplemental life, accidental death & dismemberment (AD&D), critical illness, long term disability, accident, and ID theftEmployee Assistance Program includes 3 counseling sessions per year, legal consultations, financial coaching, and other wellbeing toolsAnnual longevity awards begin at 5 years of employmentIt is the practice of Catholic Charities to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, national origin, sex, age, disability, citizenship status, marital status, creed, genetic predisposition or carrier status, sexual orientation, gender expression, or any other characteristic protected by applicable law. Applicants from underrepresented backgrounds are encouraged to apply. We gladly offer reasonable accommodations to individuals with disabilities to support participation in the hiring process and employment.
