Staffing Manager (Management)

STAFFING MANAGER REPORTS TO : BRANCH MANAGER SUPERVISES : STAFFING ASSOCIATE (S), & FIELD STAFF EMPLOYEES

OVERVIEW OF RESPONSIBILITIES : THE STAFFING MANAGER IS RESPONSIBLE FOR THE QUALITY OF SERVICE TO NEW CLIENTS, AS WELL AS THE RETENTION AND INCREASE OF BUSINESS WITH CURRENT CUSTOMERS. VIA THE DEVELOPMENT OF STAFF AND THE ONGOING RECRUITMENT OF FIELD STAFF EMPLOYEES THE STAFFING MANAGER WILL DIRECT THE HIGHEST STANDARDS OF SERVICE TO THE MARKETPLACE. THROUGH THE CAREER DEVELOPMENT AND PERSONAL LEADERSHIP OF STAFF, THE STAFFING MANAGER WILL ATTAIN PERSONNEL OPTIONS GOALS AND BUDGET EXPECTATIONS AS AGREED TO WITH THE COMPANY.

PRIMARY OBJECTIVES : THE ATTAINMENT AND ON-GOING DEVELOPMENT OF THESE OBJECTIVES WILL SUPPORT AND ENCOURAGE CAREER GROWTH AND THE ACHIEVEMENT OF PERSONNEL OPTIONS GOALS.

1. TO ACHIEVE GROSS MARGIN DOLLAR AND HOURS BILLED EXPECTATION AS REQUIRED BY THE COMPANY.

2. TO HIRE, MANAGE, DEVELOP AND EMPOWER STAFF TO ENSURE THE MAXIMUM QUALITY OF SERVICE, ATTAINMENT OF PERSONAL GOALS, AND COMPANY OBJECTIVES.

3. TO INCREASE THE PERCENTAGE OF THE COMPANY’S BUSINESS IN ALL ACCOUNTS THROUGH THE DELIVER OF QUALITY SERVICE.

4. TO RECRUIT AND RETAIN FIELD STAFF EMPLOYEES IN ORDER TO SERVICE CURRENT AND FUTURE CUSTOMER REQUIREMENTS

5. TO ASSIT THE FRONT DESK COORDINATOR AND STAFFING ASSOCIATE WITH PAY ROLL WHEN NEEDED

6. TO CONTINUE TO INCREASE MY KNOWLEDGE AND ABILITY IN SALES.

7. TO KEEP MY BRANCH AND STAFF UPDATED ON MARKET TRENDS, RECRUITING ISSUES, AND COMPETITIVE INFORMATION, ETC.

RESULTS :

1. INCREASED GROSS MARGIN DOLLARS

2. INCREASED BILLING HOURS

3. DECREASED REFILL RATIO

4. DEVELOPMENT OF OPERATIONS TEAM

OTHER ACTIVITIES :

1. TO INSURE THAT STAFF ATTAINS EXPECTED STANDARDS OF PERFORMANCE

2. TO ASSIST BRANCH MANAGER WITH STAFF PERFORMANCE REVIEWS TWICE YEARLY

3. MAINTAIN INVOLVEMENT IN COMMUNITY ACTIVITIES

4. TO CLASSIFY, VIA SELF AND STAFF, ACCOUNTS ACCORDING TO PERSONNEL OPTIONS STANDARDS, IN ORDER TO ACHIEVE EXPECTED GROSS MARGIN DOLLARS

5. COMPLETE WEEKLY REPORTS AS REQUIRED, TO INCLUDE WEEKLY MANAGEMENT REPORT

6. CREATE AND IMPLEMENT ONGOING RECRUITING PROGRAMS FOR STAFF AND SELF

7. TO INSURE THAT STAFF CONDUCTS QUALITY ASSURANCE CHECKS AND / OR NEEDS ASSESSMENTS AS REQUIRED.

8. MAINTAIN PROFESSIONAL APPEARANCE AND ATMOSPHERE IN OFFICE

9. FOLLOW UP ON REPORT CARDS & SUBMIT RESULTS TO MANAGER

10. ATTEND OR DIRECT MEETINGS AND / OR TRAINING AS REQUIRED

11. TO DIRECTLY OR INDIRECTLY MAINTAIN AND UPDATE ALL MANUALS, RECORDS, FILES, AND OTHER DOCUMENTATION AS REQUIRED BY IES AND / OR THE CUSTOMERS, ETC

12. OTHER JOB RELATED TASKS AS REQUIRED BY MANAGEMENT

13. TO LEAD BY EXAMPLE AND TRAIN STAFF IN ALL ASPECTS OF THEIR JOBS AND CAREER ASPIRATION