Encore Global is hiring : Seasonal Event Technician, Audio Visual - Doubletree Un

Overview

Position Overview

A seasonal Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event Technology.

Seasonal Dates and Benefits

This seasonal position will have a start date of September 2025 and end date of May 2026. Seasonal full-time positions offer benefits, overtime, training, and promotional opportunities. At the end of season May 2026, you may be invited to reapply based on business levels and performance.

Key Job Responsibilities

• Equipment Operation – Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section.
• Customer Service – Strives to exceed the expectations and needs of internal and external customers; maintains a positive relationship with clients through effective communication; meets with guests on site to ensure needs are met and the equipment setup is working properly; monitors events and checks in on customers throughout the day; understands and fosters the hotel / client relationship.
• Technical Ability – Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues; handles equipment challenges and changes in a timely and professional manner.
• Systems Knowledge – Understands company processes, follows procedures, and completes systems entry and paperwork accurately; uses equipment sheets to determine equipment scheduled for setup and strike; interacts with staff and outside vendors for equipment; increases revenue by utilizing floor up-selling techniques; works with clients to finalize invoices; completes order entries in Navigator, as needed.

Job Qualifications

Competencies

For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copying and pasting this URL : https : / / psav.sharepoint.com / sites / HR / SitePages / Competency-Supported-Talent-Management.aspx

Work Environment

Environment – Hotel

Work is performed in a hotel / convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and / or dust. The working conditions will vary between moderately quiet and noisy. Team members will use high-end audio-visual equipment and electrical components and may be exposed to heights via lifts and ladders. Team members may work in multiple hotel locations. Working hours include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore.

Physical Requirements

Team members are required to meet the specified physical criteria to effectively execute essential job functions. The frequency options are categorized as Continuously, Frequently, Occasionally, and Never.

The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. Management reserves the right to revise the job or require that other or different tasks be performed as assigned.

Additional Information

Equal Opportunity Employer – This employer is an Equal Opportunity Employer, including Protected Veterans and Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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