TULA Remote Support Specialist

Job Description

Job Description

Summary :

The TULA Remote Support Specialist (RSS) provides remote monitoring and technology-based support to individuals served through Southeastern Integrated Care (SEIC) and Trillium Health Resources’ TULA program. Using GrandCare-powered devices, the RSS promotes independence, safety, and wellness through real-time engagement, care coordination, and emergency response. The Specialist acts as a bridge between clients, caregivers, and clinical teams, integrating remote data into the Electronic Medical Record (EMR) system to support comprehensive care.

Essential Duties and Responsibilities :

Direct Support

• Monitors persons served and will provide support in areas related to health, medication, safety and daily living. Empowers persons served to make independent decisions.
• Monitor up to 300 active TULA devices daily, averaging 30–40 user interactions per unit.
• Respond to client alerts and emergency requests promptly, dispatching on-call DSPs or emergency services as needed.
• Troubleshoot technology issues with in-home systems, wearables, and connectivity.
• Provides ongoing training and technology support to persons served to engage the individuals to utilize in-home devices.
• Monitors wearable devices when individuals are away from their home, provide intervention and assistance as needed.
• Provide in-service training and consultation to person’s served and caregivers in TULA usage, technology, digital literacy including the use of remote support systems.
• Promote independent living through proactive monitoring and support interventions.

Care Coordination

Engagement & Education

Operations and Compliance

Supervisory Responsibilities :

This position does not oversee staff.

Qualifications :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education / Experience

Preferred Qualifications / Education :

Required Skills / Abilities

Work Environment

Physical Demands :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.