Housekeeping Floor Supervisor

Housekeeping Floor Supervisor

Location : Omni Mount Washington Resort & Spa

The Omni Mount Washington Resort & Spa, located in Bretton Woods, New Hampshire, is gracious in ambiance and generous in amenities. A favorite New England retreat of presidents, poets and celebrities, the hotel delights every sense with enchanting music, refined dining and luxurious dcor. Omni Mount Washington Resort & Spa's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni Mount Washington Resort & Spa is committed to serve our associates and nurture their growth. We embody a culture of respect, gratitude and empowerment each day.

If you are a friendly, motivated person, with a passion to serve others, the Omni Mount Washington Resort & Spa may be your perfect match.

Job Description

Responsibilities

• Inspects the cleaning and servicing of guestrooms prior to 3pm
• Assigns special assignments as directed by the Executive Housekeeper, Assistant Executive Housekeeper or the OPERA Reports (i.e VIPs, Early arrivals, rollaways, cribs, SG)
• Inputs any repairs or discrepancies of guest rooms in Synergy
• Ensures that all GRAs have appropriate supplies and linens.
• Assists in the cleaning of guest rooms when necessary.
• Assists in processing AM and PM room status reports.
• Ensures that the GRA's linen cart is neat and well organized.
• Ensures that linen closets on guest room floors are completely stocked and organized daily.
• Opening the house on a daily basis
• Assist in facilitating Morning standups
• Attend and assist with the Monthly OST meetings
• Manage the Housemen and Floor Responsibilities
• Ensure all Safety Policies and Procedures are followed and adhered to
• Daily Medallia Board is posted and Shared with Associates
• Duties include but are not limited to the job description outlined above and the corresponding checklist
• Displays a positive, upbeat and professional demeanor with all guests and associates
• Completion of all assigned duties as directed by the Executive Housekeeper / Assist. Exec Hskper.
• Maintain property to Omni standards as outlined in Rooms Operation Manual
• Responds quickly and urgently to all guest requests
• Participates and embraces guest service skill requirements and the 6 pillars of Omni Culture : Power of One, Mirror Image, Trilogy, OST, OSC, Moments of Service
• Conducts Moments of Service success checklists on a daily / weekly basis
• Conducts guestroom inspection checklist on daily / weekly basis
• Conducts Rooms control to update personal preference profiles

Qualifications

Omni Hotels & Resorts is an Equal Opportunity Employer.