Inside Sales Coordinator

Job Description

Job Description

About Us :

Crabtree Brands is a dynamic, growing organization focused on creating a positive, productive work environment. We are looking for an organized, detail-oriented Inside Sales Coordinator to join our team to facilitate incoming customer orders and requests across several web platforms and departments. This is an excellent opportunity for a motivated, customer-focused professional who thrives on accuracy, communication, and teamwork.

Company Core Values

Integrity – I am honest, authentic, & accountable to my team and my community.

Deliberate – I am deliberate in my thoughts and actions. I am actively engaged in learning and improving myself and the people around me. The details of what I do matter.

Make It Better – I will do better today than I did yesterday, and I will work tomorrow to do better than I did today.

Play On The Same Team – I start from a place of trust and respect for myself and those around me. I belong on this team, sharing the load and supporting my teammates.

Create Value – I follow company processes and make sure we are all rowing in the same direction. I think about my time and actions and how they affect my team and customers. No wasted effort.

Community – I work to improve community resilience by furthering a culture of trust and respect.

Job Description :

We are seeking a self-motivated, highly organized Inside Sales Coordinator to serve as a key point of contact for incoming customer orders and inquiries. This role is responsible for capturing and managing sales information, coordinating fulfillment with various departments, and ensuring that each customer interaction is handled efficiently and professionally. The ideal candidate is proactive, detail-driven, and comfortable managing multiple priorities in a fast-paced environment.

Personality Traits and Skills Required

Proactive and resourceful – Able to take initiative, anticipate needs, and keep projects moving.

Detail-oriented – Accuracy and consistency in data entry, order tracking, and communication are essential.

Customer-focused – Genuinely enjoys helping others and delivering exceptional service.

Excellent communicator – Strong written and verbal skills for customer correspondence and internal coordination.

Organized and dependable – Skilled at managing multiple orders and timelines simultaneously.

Team player – Works well with others, shares information openly, and supports company goals.

Comfortable with technology – Proficient in Microsoft Excel, Word, and web-based order or CRM systems.

Adaptable – Thrives in a dynamic, evolving environment with multiple brands and processes.

Responsibilities Include

Order Management

Receive and process customer orders from multiple online platforms and direct communication channels.

Verify order accuracy, pricing, and product availability.

Communicate with fulfillment and production teams to ensure timely and accurate order delivery.

Track and update order status; provide proactive communication to customers.

Customer Communication

Respond promptly to customer inquiries via email and phone.

Provide quotes, confirmations, and order updates in a professional and friendly manner.

Manage post-sale follow-up to ensure satisfaction and resolve any issues efficiently.

Sales Coordination & Reporting

Maintain accurate records of sales data, order activity, and departmental performance metrics.

Assist with generating reports and tracking KPIs by department.

Identify trends or recurring issues and communicate them to leadership for process improvement.

Cross-Departmental Support

Coordinate with operations, marketing, and logistics teams to ensure smooth handoffs between departments.

Support special projects and internal initiatives to improve efficiency and customer experience.

Participate in team meetings and contribute to ongoing process improvement discussions.

Benefits Include

Hefty employee discounts on food and merchandise at all Crabtree Brands companies : Crabtree Kitchen + Bar, ChocMo, L’Atelier TR, and High Spirits!

PTO that grows with your years at the company.

Health insurance options for full-time employees.