Towing Dispatcher

Job Description

Job Description

Benefits :

401(k)

Health insurance

Dental insurance

Twin Towing is seeking an experienced towing dispatcher for daytime and afternoon shifts.

About Twin Towing :

Twin Towing, a prominent name in the towing industry, has been reliably serving the North Jersey area for over 40 years. With a robust fleet of over 40 trucks across multiple locations, we pride ourselves on offering a wide range of services. Our expertise spans light & heavy-duty towing, truck and auto repair, equipment hauling, and specialized container trucking. As a company, we are committed to excellence in service and innovation in logistics.

Key Responsibilities :

• Ensure all customer calls are answered and dispatched efficiently.
• Maintain records of daily call logs and trip information.
• Dispatch and coordinate with drivers, providing guidance on handling common on-scene challenges.
• Offer technical advice to drivers on the best methods for towing various vehicle types and the equipment needed for specific situations.
• Release vehicles to their respective owners and process payments.
• Commitment to a 6-day work schedule, including Saturdays.

Skills Required :

• In-depth understanding of the towing process and common issues faced by tow truck drivers.
• Ability to provide real-time, practical solutions to drivers during complex towing situations.
• Knowledge of local roadways, geography, and the specific towing requirements of the area.
• Strong multitasking ability to handle high-pressure situations.
• Organizational skills to efficiently manage multiple tasks.
• Adaptability and foresight to anticipate and navigate unexpected situations (traffic, weather conditions, etc.).