Rare Disease Hemophilia Account Specialist - Upstate, NY

Rare Disease Hemophilia Account Specialist

Everything we do, every day, is in line with an unwavering commitment to the quality and the delivery of safe and effective products to patients. Our science and risk-based compliant quality culture is innovative and customer oriented. Whether you are involved in manufacturing, testing, or compliance, your contribution will directly impact patients.

The Rare Disease Hemophilia Account Specialist (HAS) is the lead commercial customer-facing representative for Pfizer's Hemophilia Portfolio to Clinicians, Healthcare Providers, and Administrative stakeholders within Hemophilia Treatment Centers and affiliated institutions within their assigned geography.

They are responsible for achieving company business objectives through the execution of account plans, in compliant coordination with the Rare Disease cross-functional team, to address customer educational needs and facilitate the appropriate utilization of Pfizer's innovative therapies for the hemophilia population.

Pfizer's Hemophilia Portfolio includes newly launched novel non-factor for Hemophilia A & B Hympavzi along with recombinant factor products (Benefix and Xyntha).

The HAS must demonstrate an elevated level of clinical / therapeutic area knowledge, as well as possess a deep understanding of the hemophilia patient journey, competitive dynamics, and product access pathways to support the existing portfolio with Hemophilia Treatment Centers (HTCs).

They are expected to work in compliant collaboration with Pfizer's cross-functional team, including Field Medical, Patient Services, Reimbursement, and other functions, appropriately triaging customer support needs to the relevant subject matter expert, contributing to a seamless customer and patient experience.

Primary commercial customer facing point of contact for healthcare providers representing Pfizer's Hemophilia Portfolio to HTCs and Hospitals. Responsible for delivering on Pfizer business objectives.

• Utilize advanced selling skills and approaches to achieve sales target goals.
• Identifies key stakeholders and decision makers along with influence networks central to delivering on customer / patient needs.
• Engages customers across the HTC and Hospital stakeholder network (Hematologist, Nurses, Pharmacy, Hospital Administrators, and support staff) to identify and deliver on customer educational needs in alignment with Business Plan objectives.
• Builds and executes tailored account plans for each customer in compliant coordination with cross-functional team leveraging local market insights to ensure business objectives and customer expectations are met.
• Educates providers on disease state, patient journey and appropriate patient types for approved Pfizer Hemophilia Treatments.
• Educates providers on clinical profile of our approved therapies, including benefits / risks, and access pathways, along with product modality-specific details and patient support resources to ensure safe and effective treatment initiation and long-term patient outcomes.
• Compliantly positions each approved Treatment appropriately for customer action in alignment with brand strategy.
• Uncovers and addresses barriers to care to deliver on patient needs and achievement of business objectives.
• Compliantly communicates and coordinates with internal cross-functional team members and Field / HQ SMEs to ensure a positive, seamless, customer and patient experience.
• Communicates key insights to Pfizer HQ to rapidly address customer needs, refine strategy, and shape future offerings.
• Possesses deep knowledge with the ability to educate on the complete patient journey along with Pfizer resources available to support provider and patient needs throughout (e.g. -treatment considerations, eligibility, enrollment, access criteria, reimbursement, and therapy delivery).
• Triages support needs to appropriate functional subject matter experts when necessary to ensure efficient, compliant issue resolution and customer satisfaction.
• Effectively interacts with assigned HTCs and Aligned Hospitals as accountable commercial point of contact; uncovering opportunities and developing enduring customer relationships that drive confidence, satisfaction, and successful business outcomes.
• Models unquestioned integrity, strong business ethics and ensures rigorous corporate compliance in all activities and communications.
• Adapts positively to new challenges / ambiguity, stays focused on business goals and customer support in alignment with Pfizer's Core Values.

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