TechnicianCopier Careers • Houston, TX 77072 USA

Technician

Copier Careers • Houston, TX 77072 USA

30+ days ago

Job type

Full-time

Job description

Industry Certified Technician needed in the Houston, TX for a territory to focus in North West Houston to Huntsville, TX. Specific OEM experience and certifications are required as well as basic networking ability needed to be successful in this role. Compensation will be commensurate with experience, and bonus opportunities are available.

Purpose :

Serves customers by identifying their needs; engineering adaptations of products, equipment, and services.
Repairs and maintains office equipment by performing diagnostic tests; cleaning, repairing, or replacing parts and components; maintains parts and supplies inventory.
Maintains customers’ operations by maintaining equipment performance; providing training.
Provides high level of customer service and technical support via the telephone, online, or in person.

Duties :

Plans office equipment service work by studying complaints and requests; planning, routing, and confirming service appointments.

Maintains customer rapport by greeting customer upon arrival at location; understanding equipment complaints.

Ensure service work is not disturbing the daily activities of the organization.

Sets-up equipment by delivering, unpacking, assembling, and completing diagnostics; obtaining acceptance by customer.

Installs systems and products by ordering and delivering components; installing equipment; programming systems; completing acceptance tests.

Maintains office equipment parts and supplies inventory by checking stock; anticipating needs; placing and expediting orders; verifying receipt; stocking items.

Maintain equipment through proper testing and troubleshooting.

Provide technical support and troubleshooting for all service department programs and manage service tickets.

Determines causes of office equipment failure by attempting to operate equipment; observing functioning; conducting diagnostic tests using meters, signal generators, and oscilloscopes; researching engineering and service manuals.

Provides customer support by providing training; responding to requests; resolving problems both on-site and on the telephone.

Completes preventive maintenance by cleaning, lubricating, and adjusting parts, assemblies, and components.

Documents service actions by completing forms, reports, logs, and records.

Complies with regulations by adhering to codes, specifications, and rules.

Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.

Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Skills / Qualifications :

Higher consideration given to candidates with OEM certification

Functional and Technical Skills

IT knowledge, moderate to above average computer skills

Prior experience with printer support, manufacturing, or service (preferred)

Solid technical support skills

Mechanical Inspection Tools

Tooling

Equipment Maintenance

On-Call

Customer Service

Customer Training

Client Relationships

Results Driven

Organization

Problem Solving

Attendance

Dependability

Flexibility

Multi-Tasking

Independence

Team-player

Verbal Communication

Written Communication

Reporting Skills

Confidentiality

Quality Focus

Service Technician

Houston, TX 77072 USA

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Technician • Houston, TX 77072 USA

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