Senior Analyst, Project Manager

Project Manager

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

This posting represents two separate openings for Project Manager roles. Candidates may be considered for either position based on experience and business need. Position plays a critical role in optimizing operational efficiency and supporting strategic initiatives across the Call Center and Business Support teams at AHH. Key responsibilities include analyzing queue performance and staffing metrics to ensure service level targets are met, managing onboarding and administrative processes for contingent workers, and collaborating with internal stakeholders to drive priority projects to completion. The analyst will also support financial operations through invoice tracking and coding validation, contributing to accurate and timely billing processes. This role requires a detail-oriented, proactive professional with excellent communication skills, a collaborative mindset, and the ability to manage multiple priorities in a fast-paced environment.

Required Qualifications :

• Minimum of 5-6 years Call Center management experience specific to queue and administrative oversight.
• Prioritization and organizational skills must be strong in order to manage assigned, time sensitive requests.
• High professionalism to interact with clients, internal departments, and vendors.
• Responsiveness to inquiries within established turnaround times.

Preferred Qualifications :

Education :

College degree or High School diploma / GED and equivalent work experience.

Anticipated Weekly Hours : 40

Time Type : Full time

Pay Range : The typical pay range for this role is : $46,988.00 - $122,400.00

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people :

We take pride in our comprehensive and competitive mix of pay and benefits investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include :

We anticipate the application window for this opening will close on : 10 / 31 / 2025 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws. We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex / gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.