Director, Risk | Premium Products & Experiences, Travel

Director, Risk – Premium Products & Experiences, Travel – Capital One

Capital One is seeking an experienced professional to join our Retail Risk team supporting Bank Premium Products & Experiences, Travel. Candidates will bring a robust background in the travel industry to a role where their insights will be critical to our success. The ideal candidate will possess a deep understanding of the complexities of global travel operations, including familiarity with key regulatory frameworks, common logistical challenges, and the nuanced expectations of travelers and industry partners.

As a Director in Capital One’s Retail Risk, you will apply your leadership and analytical skills to support the Capital One Travel business. You will lead a team of Risk Specialists and act as a thought leader working across the enterprise to develop and implement cutting‑edge risk solutions to ensure Capital One’s continued stability and success.

Directors in Risk Management at Capital One are highly motivated professionals with excellent organizational, leadership and communication skills. They have a high level of exposure across lines of business and the opportunity to work with Executives to create and implement innovative solutions to identify and mitigate potential risks to the Company. If you want to be part of a thriving business that values unique perspectives, challenges the status quo, and pioneers risk management, we need you!

Responsibilities

Support a fast-growing business through product development lifecycle from ideation to execution.

Advise and consult with risk and business teams to help develop well-designed products, processes, and supporting technologies, and implement risk management practices; support our business partners to drive the risk / return trade‑off decisions.

Partner closely with the business teams to lead and deliver on our well‑managed agenda.

Stay abreast of the changing regulatory environment of the travel industry and understand the impacts on the business areas you support.

Work with business partners to validate risk processes impacting the company’s bottom line.

Use analytical skills to conduct risk process improvement, process design, and process excellence.

Lead large‑scale process management and governance.

Work with dynamic teams on departmental process management and execution.

Basic Qualifications

At least 5 years of experience in project or process management.

At least 2 years of experience in operations management.

At least 2 years of experience in project management.

At least 2 years of experience in people management.

Preferred Qualifications

3+ years of professional experience working directly within the travel industry (airline management, corporate travel, tour operation, or hospitality).

5+ years of experience in financial services.

10+ years of overall experience as a project or process manager.

Business Process Management certification, Six Sigma Lean, Green Belt or Black Belt certification, Agile Coach certification, compliance certification (CRCM).

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Salary ranges (full‑time, annual) :

McLean, VA : $200,100 – $228,400

Richmond, VA : $181,800 – $207,500

This role is also eligible to earn performance‑based incentive compensation, which may include cash bonus(es) and / or long‑term incentives (LTI). Incentives could be discretionary or nondiscretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of benefits that support your total well‑being. Eligibility varies based on full‑time / part‑time status, exempt or non‑exempt status, and management level.

Capital One is an equal‑opportunity employer (EOE, including disability / vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws.

Capital One promotes a drug‑free workplace. Capital One will consider qualified applicants with a criminal history in a manner consistent with applicable laws regarding background inquiries.

If you require an accommodation, please contact Capital One Recruiting at 1‑800‑304‑9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and used only to the extent required to provide reasonable accommodations.

For technical support or questions about the recruiting process, please email Careers@capitalone.com.

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