Operations Project / Program Management Specialist

Gallagher Benefit Services

At Gallagher Benefit Services, you're a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it's shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We're a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you're looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.

Primarily focused on process management and continuous improvements, the position is responsible for planning, organizing, and controlling resources / processes to achieve project / program objectives within scope, time, quality, and budget constraints. With additional concentration within performance management, business analysis, issue resolution, implementation and training, responsibilities further include : working with leadership and internal teams to identify and execute productivity improvement initiatives; establishing and monitoring performance metrics; acting as liaison on support for system issues, requirements / enhancements, and training / communication development; analyzing and reengineering business processes; and crafting and presenting actionable recommendations and collaborating on the implementation of solutions. Technical project / program management work requires the incumbent to have some foundational knowledge in the specific area in order to advise on scope changes, QA and other more technical aspects of the project. Managing, executing, and supporting operational improvement projects for varied business operations. Serves as program subject matter expert associated with content, processes, procedures and / or systems.

About You Required : Bachelor's degree and 3 years business operations and / or project management experience required. Strong business acumen. Adept with technology including Microsoft Word, Excel, PowerPoint and Outlook. Strong organizational skills and attention to detail. Preferred : Insurance industry experience desirable. Behaviors : Ability to interface successfully with all levels of professionals. Works effectively and cooperatively with others; establishing and maintaining good working relationships. Keeps up with current developments and trends in areas of expertise. Good problem-solving skills.

Compensation and benefits We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market / geography, complexity or scope, specialized skill set, lines of business / practice area, supply / demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits : medical / dental / vision plans, life and accident insurance, 401(K) and Roth options, tax-advantaged accounts (HSA, FSA), educational expense reimbursement, paid parental leave, and more. Digital mental health services (Talkspace), flexible work hours, training programs, Gallagher Thrive program elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing, charitable matching gift program, and more...

We value inclusion and diversity. Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.