Customer Service Representative

Job Description

Job Description

We are looking for an experienced Customer Service Representative to join our team in Cranbury, New Jersey. This is a Contract-to-permanent position, where you will play a vital role in supporting production planning, logistics, and customer service operations. The ideal candidate will be skilled in managing supply chain data, collaborating across departments, and ensuring efficient workflows.

Responsibilities :

• Prepare and print labels, release production orders, and update work instructions to support efficient production planning.
• Modify production schedules as needed to align with shifting priorities and operational demands.
• Develop and maintain comprehensive spreadsheets, dashboards, and reports to monitor key performance indicators and operational metrics.
• Provide backup support for purchasing and other cross-functional roles as needed.
• Collaborate with the logistics team to streamline delivery schedules and reduce transportation costs.
• Leverage advanced Excel functions and Microsoft Office tools to analyze, interpret, and visualize supply chain data.
• Respond promptly and effectively to customer service inquiries to ensure high levels of satisfaction.
• Oversee order entry processes and verify accuracy across supply chain documentation and records.
• Proven experience in customer service.
• Strong knowledge of order entry and supply chain management processes.
• Proficiency in creating and maintaining spreadsheets, dashboards, and reports using Excel.
• Familiarity with bill of materials (BOM) and production planning workflows.
• Ability to collaborate effectively with logistics and other cross-functional teams.
• Skilled in resolving customer inquiries and ensuring high-quality service.
• Experience in printing and label generation processes.
• Excellent organizational and communication skills to manage multiple priorities.