Talent.com
Service Desk Manager

Service Desk Manager

JS ConsultingAtlanta, GA, United States
5 days ago
Job type
  • Full-time
  • Quick Apply
Job description

Job Title : Service Desk Manager

Location : Atlanta, GA (Hybrid 3 days onsite per week)

Employment Type : Full-Time

Job Description- :

  • JD reads like a Service Desk Managers role.
  • Must have FinTech exp.

Required Qualifications

  • 2 3 years of direct people management experience in service operations or help desk environments.
  • Proven ability to lead and manage a team of software support specialists.
  • Experience developing and implementing support strategies, policies, and procedures .
  • Strong technical knowledge of software applications, databases, and troubleshooting methodologies .
  • Experience with support ticketing systems (e.g., Jira, Microsoft CRM).
  • Excellent leadership, team management, interpersonal, and communication skills .
  • Strong problem-solving abilities and customer service orientation.
  • Ability to work in a fast-paced environment and manage multiple priorities.

    • Preferred Qualifications

  • Minimum 3 years in software / technical support and at least 5 years in a managerial capacity.
  • Prior experience in SaaS or cloud-based software support .
  • Certifications in customer support management or IT service management .
  • Knowledge of programming languages, APIs, and software development principles .
    • Create a job alert for this search

    Service Desk Manager • Atlanta, GA, United States