Licensed Practical Nurse

Job Title : LTSS Service Care Manager

Assignment Duration : 1 year

Extension / Conversion Possibility : Possible

Work Location : Remote – McAllen / Rio Grande City area (TX)

Schedule : Standard business hours; No overtime allowed

Field / Membership Facing : Yes – Field-based, member-facing role

Worksite : Remote / Hybrid

Position Overview

The LTSS Service Care Manager provides field-based, member-facing care coordination and case management services to members enrolled in the Long-Term Services and Supports (LTSS) program. This role ensures that members receive comprehensive, person-centered care through assessments, follow-ups, and collaboration with interdisciplinary teams.

Key Responsibilities

• Conduct biannual member visits and document findings in accordance with program standards.
• Complete WLI / tasks as assigned and maintain compliance with our documentation requirements.
• Coordinate care with multi-disciplinary healthcare teams to support members’ individualized care plans.
• Perform follow-up calls with members to ensure ongoing support and service delivery.
• Participate in additional LTSS or special projects as assigned.
• Engage in daily check-ins with Team Lead and Manager; complete training and shadowing of other Service Coordinators prior to independent fieldwork.

Education & Licensure

Required :

Preferred :

Candidate Requirements

Must-Haves :

Nice-to-Haves :

Disqualifier :

Performance Indicators

Team Culture & Value Proposition

Interview & Selection