Product Specialist

Title : Product Specialist

Location : New York, NY

Position Type : Full Time

Compensation

Pay Range : $130,000 Per Year

Job Description :

This role is based in New York, NY, and offers a full-time hybrid work environment.

The successful candidate will act as a frontline product expert, addressing customer inquiries and resolving issues while collaborating with product and engineering teams.

A strong technical aptitude is required, along with the ability to quickly adapt to new technologies.

Key Responsibilities

Respond to customer questions and product issues as the first line of support.

Troubleshoot basic technical issues and escalate more complex problems.

Develop and maintain FAQs, help center content, and internal documentation.

Identify recurring issues and provide feedback to improve the product.

Create support processes and playbooks for future scalability.

Qualifications

1-3 years of experience in a relevant field such as analysis or consulting.

Strong communication skills to interface with both customers and engineers.

High level of initiative, curiosity, and resilience.

Located in the New York metropolitan area or able to work in a hybrid setting.

Experience with technical support, integrations, or SaaS tools is a plus.

Core Technologies

APIs | Scripting Languages | SaaS Platforms | Technical Documentation

Contact Information

Lee Masucci,LMasucci@itmmi.com

Onboarding Expectations

Learn more about our Onboarding Process here

EEO Statement

Learn more about our EEO policy here