Job Type
Full-time
Description
Job Description
Do you get excited seeing a customer catch on to what you're teaching? Do you go unusually above and beyond to help your clients succeed? Do you have a knack for designing processes to help clients solve challenges quickly? Do you love working with people and serving your team's needs? If so, keep reading...
The team at RTA is looking for a Customer Support Representative. This role is responsible for common and complex product support cases. This role balances great people skills with deep customer service enthusiasm and a love of technical troubleshooting. The role will assist customers with problems and how to use our Software and teach them best practices and plays a key part in not only the success of our company, but ultimately in the success of our clients.
What We're Looking For
In general, someone who :
Specifically for this job, someone who :
Does this sound like you? Let's talk!
Key Results Areas (aka the Job Outcomes)
Feeling confident that this is in your wheelhouse? Let's put that to the test!
The Bottom Line
You've made it this far, so congratulations! We are really looking for people who are ideal team players, with an almost frightening intensity around customer service, and a passion for working with fleet professionals. .
Total compensation for the role is between $60k and $80k, depending on experience. This is a full-time, in office role.
About Us
Founded in 1979, RTA has long earned the reputation of knowing our stuff and providing the best customer service in the market. Our purpose is to help fleets succeed. We pride ourselves on creating a caring, family-oriented atmosphere for both staff and clients, and love the fact that our work has a positive impact on all the lives we touch. Our clients carry kids in school buses, first responders in emergency vehicles, patients in ambulances, food and medical supplies in trucks, and people just taking the bus or train to work. We do meaningful work, and we want our clients to have the best tools available to them.
Our office spaces are open, spacious, and colorful, with an abundance of natural light. We come together often as a company to enjoy freshly baked desserts or awesome lunches, and genuinely enjoy each other's company. We offer some pretty unique perks and benefits like unlimited PTO, generous holiday schedules, Spirit Weeks, regular coaching, and access to the CEO, as well as all the standard ones like medical insurance, 401k 6% Safe Harbor match, life insurance options for employees and families, etc.
Coming from the east side? You'll enjoy waving at the traffic going the other way while never having to stare at the blinding sun. It only takes about 25 minutes to get here from downtown Scottsdale in the mornings. We are located close to Arrowhead Mall, with quick access to the 101 from multiple directions.
If all of this sounds like you, and your type of company, then click apply! Seriously, we've asked you three times, and you are still reading. Maybe these aren't the droids you are looking for?
Salary Description
60k - $80k / year