Salesforce (Business Systems) Support Specialist

Position : Salesforce (Business Systems) Support Specialist

Location : Mechanicsburg, PA (ONSITE)

Schedule : Monday-Friday, 8 : 00AM-5 : 00PM (Full-Time)

Who We Are :

West Shore Home is a technology-driven and industry-leading home improvement company specializing in high-quality and convenient remodels of Bathrooms, Windows, Flooring, and Doors. West Shore Home operates in over 40 locations nationwide and is home to over 3,000 employees!

Purpose of Position :

As a Salesforce Administrator (Business Systems)- Support Specialist at West Shore Home, you will use your expertise to provide excellent support to the total business enterprise by serving as an internal subject matter expert for Salesforce and other various Information / Technology systems.

Key Role Accountabilities :

• Diagnose and resolve issues within Salesforce, Leap CPQ, Five9, and other company platforms.
• Manage and oversee open tickets in the company Jira Service Desk and communicate updates with team members and internal customers via comments.
• Provide exceptional service by responding to and complete support requests (tickets) in a timely manner as per Service-Level Agreement (2 Hours to First Response / 40 Hours to Resolution).
• Manage processes that impact and relate to Salesforce Org, including creating and maintaining fields, views, reports, dashboards, campaigns and other Salesforce objects and functions.

Minimum Requirements :

Please note : Applicants must be authorized to work in the United States at the time of their application on a full-time basis. The Company will not sponsor applicants for work visas.

Benefits :

Compensation :

Culture and Community :

We believe that when employees feel valued and supported, they perform at their best. Our dedication to fostering a strong, value-driven culture has consistently earned us the Top Workplaces USA award as one of the nation's top employers, including recognition in Leadership, Purpose & Values, and Compensation & Benefits.

West Shore Home strives to Bring Happiness to Every Home® and that goes beyond our customers and employees. We support positive change in our communities by volunteering, giving back, and supporting nonprofits that make a difference. Learn more here :

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It is the policy of West Shore Home to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and / or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. All employees are subject to a pre-employment screening process including a background check and drug screen. In addition, we will provide reasonable accommodations for qualified individuals with disabilities. If you require reasonable accommodation in completing the application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to your recruiter.