Technical Support Specialist

Job description

As the Technical Support Specialist in a Managed Service Provider (MSP) environment, you will provide hands-on and remote IT support for various client organizations. Your responsibilities include troubleshooting hardware, software, and network issues, setting up and configuring workstations, managing peripheral devices, and assisting with software installations. You'll collaborate with the internal IT team to resolve complex issues, maintain accurate documentation, and ensure timely resolution of client requests. This role requires strong communication skills and the ability to manage multiple tasks in a fast-paced environment.

Key Responsibilities

• On-site troubleshooting for hardware, software, and networking issues.
• Setup, configure, and maintain workstations and peripheral devices.
• Assist with software installations and updates.
• Provide technical support to clients and document resolutions.
• Collaborate with remote teams and escalation complex issues as needed.

Qualifications

Benefits

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