Collections Specialist

Job Description

Job Description

We are looking for a skilled Collections Specialist to manage and improve business-to-business accounts receivable processes. This is a permanent position with standard Monday-Friday business hours. This role requires a proactive approach to handling complex and overdue accounts while ensuring smooth communication with clients. The ideal candidate will be dedicated to resolving outstanding balances efficiently and contributing to the overall financial health of the organization. The ideal candidate is someone with 2-3+ years of collections experience.

Responsibilities :

• Conduct thorough follow-ups on overdue accounts to ensure timely payment.
• Manage and resolve challenging or complex collections cases with persistence and professionalism.
• Maintain accurate records of collection activities and update account statuses regularly.
• Perform comprehensive clean-up of accounts receivable and collections data to streamline processes.
• Collaborate with clients to address billing discrepancies and negotiate payment arrangements.
• Transition from intensive collections efforts to softer approaches as accounts stabilize.
• Utilize multiple systems effectively to track and manage collection activities.
• Prepare detailed reports on collection performance and outstanding balances.
• Communicate effectively with internal teams regarding account statuses and customer concerns.

They do offer a full benefits package : medical / dental / vision, 401K, PTO, paid holidays, and a wonderful flexible team!