Talent.com
Healthcare Customer Service Representative
Healthcare Customer Service RepresentativeTeleperformance USA • Hanceville, AL, US
No longer accepting applications
Healthcare Customer Service Representative

Healthcare Customer Service Representative

Teleperformance USA • Hanceville, AL, US
1 day ago
Job type
  • Full-time
Job description

Category : Customer Service / Support

About TP

TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.

With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

Benefits of working with TP include :

  • Paid Training
  • Competitive Wages
  • Full Benefits (Medical, Dental, Vision, 401k and more)
  • Paid Time Off
  • Employee wellness and engagement programs

TP and You

Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.

As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.

Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!

At this time, TP can only offer employment to individuals located in the following states : AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY

Your Responsibilities

Healthcare Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.

  • Connect with customers via phone / email / chat / and or social media to resolve their questions or concerns
  • Calmly attempt to resolve and de-escalate any issues
  • Escalate interactions when necessary and appropriate
  • Respond to requests for assistance and / or possible processing payments
  • Track all call related information for auditing and reporting purposes
  • Provide feedback on call issues
  • Upsell if required
  • We’re looking for fearless people – people who are inspired to deliver only the best in all that we do.

  • Ability to work remotely in a virtual team environment
  • 6 months Customer service experience preferred
  • Over 18 years of age
  • Ability to type 25 wpm
  • High School Graduate or GED
  • Comfort with desktop computer system
  • Proven oral & written communication skills
  • Logical problem-solving skills
  • Ability to navigate Windows operating systems
  • Organization and work prioritization skills
  • Work from Home Requirements :

  • Internet Connection Requirements :
  • Minimum subscribed download rate equal or exceeds 12.0 Mbps
  • Minimum subscribed upload rate equal or exceeds 3.0 Mbps
  • ISP must have no packet loss and ping under 50ms
  • Proof of internet speed required
  • Clean and quiet workspace
  • Be Part of Our TP Family

    It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

    TP is an Equal Opportunity Employer

    Create a job alert for this search

    Customer Service Representative • Hanceville, AL, US

    Related jobs
    1452143 Customer Delivery Technical Leader (Remote)

    1452143 Customer Delivery Technical Leader (Remote)

    Cisco Systems, Inc. • Birmingham, AL, United States
    Remote
    Full-time +1
    The application window is expected to close on : 11 / 30 / 2025.Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.The successful applica...Show more
    Last updated: 18 days ago • Promoted
    Customer Support Representative

    Customer Support Representative

    VirtualVocations • Birmingham, Alabama, United States
    Full-time
    A company is looking for a Freelance Customer Support Representative for US hours.Key Responsibilities Triage, answer, and solve incoming customer requests Investigate and troubleshoot problems ...Show more
    Last updated: 30+ days ago • Promoted
    Benefits Representative

    Benefits Representative

    AMBA • Birmingham, AL, US
    Full-time
    Insurance Benefits Representative.Insurance Benefits Representative (1099, Independent Contractor) Location : Alabama Compensation : Commission + Bonuses Schedule : Self-Managed, Full-Time Commitment....Show more
    Last updated: 30+ days ago • Promoted
    Territory Sales and Service Representative

    Territory Sales and Service Representative

    Ecolab • Birmingham, AL, United States
    Full-time
    Want to build a brighter, bolder future and cultivate your career?.Join Ecolab’s team and help create a world in which we all thrive. Our Institutional team enhances customer success in sectors like...Show more
    Last updated: 11 days ago • Promoted
    Customer Service Representative

    Customer Service Representative

    Community Choice Financial Family of Brands • Birmingham, AL, US
    Full-time
    Customer Service Representative.As a Customer Service Representative (CSR), you’ll help people in your community access the financial solutions they need—right when they need it the mos...Show more
    Last updated: 29 days ago • Promoted
    Insurance Representative

    Insurance Representative

    HealthMarkets • Birmingham, AL, US
    Full-time
    If you’re looking for an exciting opportunity where you can change people’s lives and achieve financial success as an independent insurance agent, you’ve come to the right place.Becoming an indepen...Show more
    Last updated: less than 1 hour ago • Promoted • New!
    UAB Health Transition

    UAB Health Transition

    Guidehouse • Trussville, Alabama, USA
    Full-time
    Admitting Representative Patient Access General Patient Account Representative.This requisition is intended for current employees of UAB transitioning to Guidehouse. This is not considered a hiring ...Show more
    Last updated: 24 days ago • Promoted
    Customer Service Representative

    Customer Service Representative

    U-Haul • Birmingham, AL, US
    Full-time
    Customer Service Representative.Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative.As a Custo...Show more
    Last updated: 30+ days ago • Promoted
    Customer Service Representative (REMOTE : 10 : 30am-7pmEDT)

    Customer Service Representative (REMOTE : 10 : 30am-7pmEDT)

    Revvity • Birmingham, AL, US
    Remote
    Full-time
    Customer Service Representative (REMOTE : 10 : 30am-7pmEDT).Revvity is a developer and provider of end-to-end solutions designed to help scientists, researchers, and clinicians solve the world's great...Show more
    Last updated: 21 hours ago • Promoted • New!
    Territory Service and Sales Representative

    Territory Service and Sales Representative

    Ecolab Inc. • Birmingham, AL, US
    Full-time
    Want to build a brighter, bolder future and cultivate your career?.Join Ecolab’s team and help create a world in which we all thrive. Our Institutional team enhances customer success in sectors like...Show more
    Last updated: 1 day ago • Promoted
    Customer Support Specialist II

    Customer Support Specialist II

    VirtualVocations • Birmingham, Alabama, United States
    Full-time
    A company is looking for a Customer Care Specialist II who will serve as a key resource for resolving complex technical issues. Key Responsibilities Provide technical assistance through various ch...Show more
    Last updated: 7 days ago • Promoted
    Customer Service Representative

    Customer Service Representative

    Alabama Staffing • Birmingham, AL, US
    Full-time
    Customer Service Representative.Location : 540 Valley Ave, Birmingham, Alabama 35209 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, mo...Show more
    Last updated: 30+ days ago • Promoted
    Remote Sales Representative

    Remote Sales Representative

    Globe Life American Income Life Insurance Company • Birmingham, Alabama, US
    Remote
    Full-time
    Remote Sales Representative Description Discover your next step at Globe Life American Income Division! As we expand into new territories, we are looking for dedicated professionals wanting to elev...Show more
    Last updated: 4 days ago • Promoted
    Territory Sales and Service Representative

    Territory Sales and Service Representative

    Ecolab Inc. • Birmingham, AL, US
    Full-time
    Want to build a brighter, bolder future and cultivate your career?.Join Ecolab’s team and help create a world in which we all thrive. Our Institutional team enhances customer success in sectors like...Show more
    Last updated: 11 days ago • Promoted
    Pharmaceutical Sales Representative

    Pharmaceutical Sales Representative

    Syneos Health / inVentiv Health Commercial LLC • Trussville, AL, United States
    Full-time
    Join Syneos Health in partnership with a large Biopharmaceutical company as a Pharmaceutical Sales Representative (PSR).Become a part of a fast-paced and challenging environment where our compassio...Show more
    Last updated: 14 days ago • Promoted
    Revenue Cycle Management for Healthcare - Client Representative (KHS)

    Revenue Cycle Management for Healthcare - Client Representative (KHS)

    Kassouf Healthcare Solutions, LLC • Birmingham, Alabama, United States
    Full-time
    Quick Apply
    RCM Client Representative for Healthcare duties may include one or more of the following : processing insurance payments, following up on denied claims, and resolving credit balances.Processes the i...Show more
    Last updated: 7 days ago
    Customer Service Representative

    Customer Service Representative

    Family Dollar • Hanceville, AL, USA
    Full-time
    Join the team at Family Dollar and help us provide affordable products and great service to our customers.As a Customer Service Representative, you will be responsible for assisting customers, hand...Show more
    Last updated: 26 days ago • Promoted
    Customer Service Representative

    Customer Service Representative

    Circle K • Birmingham, AL, US
    Full-time
    Customer Service Representative.We want you to join our team as a Customer Service Representative.If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your car...Show more
    Last updated: 30+ days ago • Promoted