Customer Service RepresentativeTruelove & Maclean, Inc., A member of SFS • Watertown, CT, United States
No longer accepting applications
Customer Service Representative
Truelove & Maclean, Inc., A member of SFS • Watertown, CT, United States
30+ days ago
Job type
- Full-time
Job descriptionHandle all aspects of customer service, including entering, tracking, and releasing material for Update customers on product and deliveries Deliver timely customer service support via email and over the phone Manage incoming telephone calls professionally, efficiently and with excellent communication skills. Effectively present and discuss SFS products and services. Process returns and customer complaints. Collaborate with Production Planning to understand production schedules and ensure inventory Collaborate with management on potential shipment delays, stock out issues that thwart on-time Resolve customer issues as lead investigator for assigned order fulfillment complaints, including an Working closely with the Sales team / directors to understand customer requirement Make proactive sales calls as requested by sales management Deepen and explore business relationships with new and existing customers Work with Field Sales Reps and Sales Directors on development and maintenance of target or key Research accounts, identifying key players, and contacting client prospects utilizing professional Foster companywide working relationships, lead by example, foster a good work climate Bachelor’s Degree in a Business Discipline or 2+ years’ experience in a similar role.
T&M is a leader in the metal stamping industry and is a well-maintained company with modern equipment and an excellent work environment. We set the industry standards in customer reliability, quality and service.
Truelove & Maclean offers a generous compensation package including 401k contributions, profit sharing, premium overtime pay, and a steady work schedule.
Objectives
- Provide exceptional customer service to external customers
- Perform inside sales duties in accordance with applicable procedures outlined in the BMS (Business
- Management System)
Principal duties
shipment in ERP System.
availability and timely completion of re-pack materials. Work closely with the scheduler to
understand material lead times and ship from points.
delivery, and other customer concerns.
initial review of documentation discrepancies or shipping issues. Engage additional resources as
needed to help resolve customer complaints.
accounts
communication skills.
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Customer Service Representative • Watertown, CT, United States
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