Customer Experience Automation Manager

A company is looking for a Manager of Customer Experience Automation to lead automation initiatives within the customer experience team.

Key Responsibilities

Lead the development and optimization of automation initiatives across customer experience channels

Manage automation projects across various platforms, ensuring compliance with data security standards

Provide strategic leadership and mentorship to a team of automation specialists

Required Qualifications

3-5 years of experience in automation within customer service or customer experience teams

3-5 years of experience managing diverse, global, remote teams

Demonstrated experience managing complex automation projects across multiple platforms

Strong understanding of customer service processes and customer journey optimization

Proficiency with automation tools and CRM platforms