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IT Support Specialist
IT Support SpecialistSafeway Tax Relief • Irvine, KY, US
IT Support Specialist

IT Support Specialist

Safeway Tax Relief • Irvine, KY, US
13 hours ago
Job type
  • Full-time
Job description

Requirements

  • Minimum 2 years of experience in IT support, helpdesk, or similar technical position.
  • Proficiency in cloud platforms such as AWS, Azure, or Google Cloud.
  • Experience with cybersecurity tools and practices along with data protection and compliance.
  • Hands-on expertise with Google Admin Console and Microsoft 365 Admin Center.
  • Strong understanding of networking principles and IT infrastructure.
  • Familiarity with tools like Active Directory, TalkDesk, Krisp, and hardware troubleshooting.
  • Exceptional problem-solving skills, keen attention to detail, and timeliness.

Responsibilities

  • Provide Tier 1 and Tier 2 technical support through phone, email, ticketing systems, and in-person assistance.
  • Troubleshoot hardware, software, and networking issues faced by end users within the organization.
  • Administer and manage cloud platforms such as AWS, Google Cloud, and Microsoft Azure.
  • Support and uphold cybersecurity protocols along with data protection policies.
  • Manage user accounts, devices, and permissions in Google Workspace and Microsoft 365.
  • Assist with IT infrastructure tasks, including monitoring networks, implementing upgrades, and performing maintenance.
  • Lead or support internal IT projects and drive process enhancements.
  • Train users and create documentation regarding technical tools and best practices.
  • Monitor, maintain, and troubleshoot company servers to guarantee optimal uptime and performance.
  • Respond swiftly to server shutdowns, crashes, or service interruptions to restore operations with minimal disruption.
  • Identify root causes of server failures and implement long-term corrective actions to prevent future occurrences.
  • Manage system alerts, error logs, and notifications to proactively mitigate potential shutdown risks.
  • Conduct routine maintenance, updates, and system checks on both physical and virtual servers.
  • Collaborate with network administrators and IT management to ensure proper server configurations and backups.

    • Company :

    At Safeway Tax Relief, we are a prominent entity in the tax resolution sector, dedicated to assisting Americans in overcoming their state and IRS tax hurdles. Our diverse, high-performing workplace thrives on innovation, teamwork, and a commitment to continuous development. We celebrate our team with engaging events and volunteer initiatives, fostering a collaborative environment where everyone can grow and succeed together. We are currently looking for a proficient and driven IT Support Specialist to join our team in Irvine, CA. Reporting to the Director of Information Technology, this position plays a crucial role in maintaining and enhancing our IT systems, infrastructure, and support operations. The ideal candidate is technically adept, innovative, reliable, and capable of thriving in a fast-paced, collaborative setting. If you are eager to apply your technical skills and innovations to make a difference, we encourage you to join our team and advance your IT career with us. We offer a competitive salary range of $26 – $30 per hour, based on experience, along with benefits including paid time off and opportunities for professional development. Join us and be part of an award-winning culture that values teamwork and community involvement.

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