Shift Lead

Job Position

The delivery of fast, friendly, profitable customer service in a safe and clean site that consistently provides superior customer satisfaction and serves the long term interest of Triumph Energy through established principles, proper procedures, and sound business judgement.

It is expected that the Customer Service Representative will demonstrate a high degree of proficiency and consistency in each of the following performance areas : Customer Responsiveness, Technical Skills, Team Player, and Personal Effectiveness. The Customer Service Representative must be highly adaptive and must be able to manage change. The Customer Service Representative must also be supportive of company programs and policies and projects that support to co-workers and direct reports. Greater emphasis will be placed on their performance in developing personnel. Successfully achieving the objectives of the position requires the effective execution of the following responsibilities.

Customer Service

• Provide quick service (efficient)
• Courteous to the customer
• Demonstrate enthusiasm and energy
• Neat and in uniform
• Able to handle stress even during peak periods
• Flexible behavior
• Practice the "GUEST" approach

Technical Skills

Team Player

Personal Effectiveness

Your progress will be measured through regular performance appraisals. Part of the appraisal process is shared objectives that consist of the performance measures and other objectives agreed upon with your supervisor.

The physical requirements include the ability to lift and carry cases of merchandise such as motor oil, soft drinks, beer, bags of ice, and groceries, etc. (Up to an approximate weight of 25 pounds). Have the ability to frequently bend, stoop and reach in order to reach safe drops, under and over counter supplies and goods, Make changes to outside reader board, etc. Must be able to use arms above head / shoulder level. Climb a ladder or step up to reach supplies in overhead area. Use arms above head / shoulder level. Stand for periods up to eight hours. Perform maintenance duties as necessary, i.e. cleaning windows, mopping floors, painting, cleaning the lot, cleaning restroom facilities, etc. Aid and assist customers at fuel island- Including performing full service duties for disabled customers at the fuel island. Operate all safety equipment, i.e. emergency cut off switch, fire extinguisher, etc. Operate all store equipment including cash register, adding machine, telephone, coffee dispenser, fountain machine, etc. Read and write English. Must have the ability to communicate effectively with customers and co-workers. Ability to work alone and capable of summoning personal assistance during all medical emergencies.

No felony convictions