Director Ground Support Services

Director Ground Support Services

Job ID

2025-6854

# of Openings

Category

Ground Operations

City

Miami

State

FL

Company

Atlas Air, Inc

Employment Type (Portal Display)

Regular Full-Time

Overview

This position is responsible for the Ground Ops Station and Facility Audit Program.

Responsibilities

Specifically support the following Job Aids :

• Key processes
• New station start-up process
• Key manuals, checklists, SOPs
• Ground Ops Loadmasters and PSR
• Manage department (or function) to meet or beat budget.
• Maintain a safe operation (or workplace) through communication, audit, review, and training.
• Ensure adherence to all key corporate policies.
• Continuously identify, evaluate, and implement key process improvement initiatives to improve overall service levels, including
• Resolve customer service issues in a timely manner
• Participate in daily worldwide ground operations conference calls
• Attend Industry conferences and seminars to stay abreast of trends / issues
• Participate on Government and Industry panels
• Meet with customers on a regular basis in concert with Sales and Marketing
• Sarbanes-Oxley compliance
• Provide timely input to Marketing department
• Third-party vendor oversight and contract management
• Contract rate reductions and or preferred pricing through negotiation, same vendor, and volume discounts
• CSDIP Project and the resulting consolidations
• Out-sourcing and in-sourcing opportunities
• Invoice oversight and coding down to station level for all activities
• Provide support functionality that maintains professional and effective liaison programs with relevant regulatory authorities, trade associations, vendors, airports, other professional organizations, etc., including

ATA

Cost-effectiveness

Qualifications

Qualifications :

Salary Range : $97,000-$138,000

The Company is an Equal Opportunity Employer. It is our policy to afford equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, place of birth, age, disability, protected veteran status, gender identity or any other characteristic or status protected by applicable in accordance with federal, state and local laws.

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