Senior Machine Learning Scientist

Senior Machine Learning Scientist

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey.

We're building a more open world. Join us.

Introduction to the Team :

Expedia Technology teams partner with our Product teams to create innovative products, services, and tools to deliver high-quality experiences for travelers, partners, and our employees. A singular technology platform powered by data and machine learning provides secure, differentiated, and personalized experiences that drive loyalty and traveler satisfaction.

The Traveler Engagement & Loyalty team at Expedia is at the forefront of innovation in AI-driven recommendation systems. We're dedicated to enhancing customer experiences, increasing engagement, and strengthening traveler relationships through cutting-edge machine learning solutions. Our work directly impacts millions of travelers worldwide, shaping their journey from dreaming to booking and beyond.

Join a newly formed Machine Learning Science team at Expedia Group focused on transforming Customer Relationship Management (CRM) through intelligent, personalized outbound communications. From crafting tailored travel recommendations to optimizing engagement strategies, your work will directly influence millions of travelers globally. This is a rare opportunity to build foundational systems in a high-impact domain, backed by Expedia's AI-first vision.

In this role, you will :

• Build and optimize recommendation models for CRM use cases, including personalized email campaigns and retention strategies
• Apply deep learning and causal inference to sparse, noisy, and dynamic customer interaction data
• Design and analyze A / B experiments to validate model performance and drive product decisions
• Collaborate with ML Engineers to deploy models at scale, ensuring robustness and reliability in production environments
• Translate business objectives into measurable machine learning goals aligned with customer engagement outcomes
• Stay current with advancements in recommendation research, deep learning architectures, and personalization systems
• Mentor junior scientists and engineers, sharing best practices in ML modeling, experimentation, and deployment

Minimum Qualifications :

Preferred Qualifications :