E-commerce Customer & Operations Lead

Overview

JOB TITLE : E-commerce Customer & Operations Lead

DEPARTMENT : Domestic Distribution - Tire Squire

REPORTS TO : Director, Warehousing and E-Commerce

EMPLOYMENT TYPE : Full-time

SUMMARY : We are excited to announce an opportunity to join our Domestic Distribution team as E-commerce Customer & Operations Lead, a pivotal role in the day-to-day operations of our growing e-commerce business. This dynamic position requires a hands-on leader capable of managing and executing key functions, including customer service, platform listings, PPC campaigns, shipping, and inventory management. Over time, as the business scales, this role will evolve into a managerial position, overseeing these functions while providing coverage during staff absences or periods of growth and transition.

Responsibilities

• Serve as the primary point of contact for customer inquiries, complaints, and feedback across all communication channels.
• Resolve customer issues promptly and professionally to ensure high levels of satisfaction.
• Implement and improve customer service policies and procedures.
• Coordinate and maintain accurate and appealing product listings across all e-commerce platforms (e.g., Amazon, Walmart, eBay, and Shopify website).
• Monitor and update product descriptions, images, pricing, and inventory to ensure consistency and compliance.
• Manage and execute pay-per-click (PPC) advertising campaigns to drive traffic and sales.
• Oversee daily order fulfillment processes to ensure timely and accurate shipments.
• Track inventory levels to prevent stockouts or overstock situations.
• Continuously evaluate processes and workflows to support the company's growth and efficiency goals.
• As the business scales, transition into a managerial role, recruiting, training, and supervising team members for each operational area.

Qualifications

Preferred Qualifications

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