Crew Chief

Restoration Supervisor At Servpro Of Novi

Do you love helping people through difficult situations? Do you take pride in your skills and level of service to customers? Then, don't miss your chance to join our franchise as a new Restoration Supervisor. As a new Restoration Supervisor at the SERVPRO of Novi, you will be a part of a team of quality people who focus on excellent service, fairness, and mutual respect.

The Restoration Supervisor prescribes, coordinates, controls, and performs work activities on restoration projects to successfully fulfill service needs and facilitate a positive customer experience. As the front-line representative of the SERVPRO brand, the crew chief demonstrates to customers and clients the company's Here to Help commitment. As a valued SERVPRO franchise employee, you will receive a competitive pay rate, with opportunity to learn and grow. Training and development program available, which can include industry certifications.

In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make fire and water damage "Like it never even happened!"

Primary Responsibilities

Be a rockstar for the customer, the team and the company.

Manage the customer and client experience and overall customer satisfaction tracked with online reviews

Communicate clear expectations to restoration technicians and supervise their activities

Coordinate and perform production processes as scheduled and ensure quality control, this is a labor intensive position

Identify safety hazards, communicate, and establish control measures to ensure the safety of occupants and workers. Follow and oversee safe work practices and adherence to safety and risk management guidelines at all times.

Document a detailed and accurate job file to support the services provided

Manage and control labor and consumable usage on assigned projects. Manage assets by protecting and using equipment and materials properly.

Position Requirements

Effective written and oral communication with basic math and computer skills needed

Experience in cleaning / restoration required, this is a hands on position.

High school diploma / GED

IICRC certifications preferred

Valid driver's license

Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance

Ability to climb ladders, work at ceiling heights, work in tight spaces (e.g., crawl spaces, attics)

Ability to sit / stand / walk for prolonged periods of time

Ability to repetitively push / pull / lift / carry objects

Ability to work with / around cleaning products / chemicals

Ability to travel locally and out of state when necessary

Ability to successfully complete a background check subject to applicable law

We want the best and are willing to pay for the best

Each SERVPRO Franchise is Independently Owned and Operated. Revised02.2021

Pay Rate : Starts at $26.00 / hour based on experience, with possibility of overtime pay and increases based on merit.

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of Servpro Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by Servpro Industries to Servpro Franchises should be reviewed and approved by the Franchise's attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes and Servpro Franchises may choose whether or not to use them.