Patient Access Rep - ED (11am - 11 : 30pm)

Patient Access Representative 1 - ED (PAR 1)

The Patient Access Representative 1 - ED (PAR 1) is responsible for accurately registering patients presenting to the Emergency Department, including traumas, stroke patients, disaster response patients, other emergency patients, behavioral health, direct admits to inpatient units, surgery patients, radiology patients, and prisoners. Registration includes validating patient identity, collecting ED-specific screening information, coordinating with ED nurses to ensure patients are triaged in a timely manner, verification of insurance coverage, calculation of and collection of patient co-insurance / deductibles / co-pays, determination of in-network and out-of-network status post-stabilization, and balancing of cash. In this fast-paced, high-stress environment, the PAR1 demonstrates professional / effective communication skills with patients and families, physicians, and nurses. They manage patient and visitor concerns during traumas and disasters. The PAR1 is knowledgeable of and compliant with federal and state regulations related to acute-care patient registration, with special emphasis on EMTALA regulations and the No Surprises Act. Team members in the ED must be flexible to change and have an ability to adapt and adjust to a constantly changing environment. Must be able to respond to disaster activation with plans to work on-site until conclusion of activation.

Responsibilities

Registration

• Effectively meets customer needs, builds productive customer relationships, and takes responsibility for customer satisfaction and loyalty.
• Accurately identifies patients that present to the ER without proof of legal identification due to EMTALA regulations.
• Obtains necessary information from patient, including demographic information, insurance, guarantor, and correctly inputs it into registration software.
• Uses critical thinking skills to evaluate each registration situation to ensure customized registration experience based on individual patient circumstances.
• Communicates the purpose of and obtains patient / legal guardian signatures on all necessary hospital documents.
• Extensively documents each encounter in account notes to ensure successful cross-function communication.
• Monitors the waiting room, facilitates patient flow, and resolves issues regarding orders or missing / conflicting information.

Insurance and Benefits Knowledge

Financial Collections

Other Duties as Assigned

Qualifications