Case Manager

Position Purpose :

The Case Manager provides comprehensive case management services to residents of ERC Crocker Residential including those who are dealing with serious mental illness and / or substance use disorders. Reporting to the Assistant Program Administrator, the Case Manager is responsible for assessing residents' needs, developing personalized care plans, and coordinating various resources to enhance their well-being. This position works closely with a multidisciplinary team to ensure effective communication, monitor progress, and advocate for optimal outcomes. Our program's mission is to delivery comprehensive care that improves health outcomes for those who need it most. If you're passionate about making a positive impact and empowering individuals to lead healthier lives, apply now to be part of our dedicated team.

Program Population : Program Population : Crocker Residential is a licensed Residential Care Facility for the Elderly (RCFE). We provide care and supervision for seniors aged 60 and older who require non-medical care and supervision in a home-like environment. We provide 24 / 7 assistance with activities of daily living (ADLs), including grooming, dressing, and mobility support-along with meal service, medication reminders, and general supervision. Our residents are adults living with chronic health conditions who cannot safely live independently and can benefit from personalized care plans that promote dignity, independence, and social engagement. We maintain a small facility of 48 residents to foster close staff-resident relationships and a strong sense of community. In keeping with our commitment to resident quality of life, we will accept a limited number of residents who wish to keep pets. Applicants should be aware that, on occasion, they may be working around friendly pets and should have no severe allergies to or significant fear of dogs.

Principle Responsibilities :

• Collaborate with Providers, Managed Care Plans, and community service providers to ensure appropriate care coordination for eligible residents.
• Perform comprehensive case management services, including intake, assessment, personalized care plan development, plan implementation, and follow-up.
• Connect residents with essential social and support services, arranging referrals for specialized care (such as ophthalmology, behavioral health, podiatry, and nutrition), transportation, and more.
• Accompany residents to appointments when necessary.
• Advocate on behalf of residents when engaging with healthcare professionals, ensuring their needs are understood and addressed effectively.
• Utilize motivational interviewing, trauma-informed care, and harm-reduction strategies to foster positive interactions and promote well-being.
• Coordinate closely with community staff to establish well-structured care plans.
• Monitor and encourage treatment adherence, including medication regimens, to support optimal health outcomes.
• Provide valuable health promotion and self-management training to empower residents in taking charge of their well-being.
• Collect and input essential data for reporting purposes, ensuring accurate completion of project activity and monthly reports as required by funding sources.
• Engage in staff meetings to address resident needs and contribute to discussions related to Case Management concerns.
• Collect data for comprehensive initial and ongoing assessments of patient needs, spanning functional status, housing, mental health, substance abuse, and education.
• Provide residents with well-suited referrals for a range of services, including HIV care, benefits counseling, mental health services, and medical support.
• Observe and honor information confidentiality pertaining to fellow employees.
• Perform other assigned responsibilities as needed.

Requirements :

Disclaimer : Salary offered will be based on the candidate's relevant experience, qualification s, and in accordance with applicable laws and internal pay equity policies.

Additional Requirements :

Applicants should be aware that Crocker Residential is a pet-friendly environment. On occasion, employees may be working around friendly pets. Applicants should have no severe allergies to or significant fear of dogs.

Employee Benefits :

At JWCH Institute, Inc., we believe in taking care of those who take care of others. If you work 30+ hours per week, you'll enjoy competitive pay and a robust benefits package that includes :

Become part of a team where your work matters. Apply today and help us change lives, one patient at a time.

JWCH Institute, Inc + Wesley Health Centers is an Equal Opportunity and Fair Chance Employer.