Valet Manager

Company Summary and Location

Global Parking Systems are experts in the management of parking lots, valet services, parking management and shuttle operations at airports across the country.

Global Parking Systems also partner with SP Plus Parking Corporation, a leader in the parking management space. Together, we are committed to making the parking experience a first-class enjoyable one for parking consumers.

Built on the foundation of excellence and integrity, we are dedicated to providing the highest level of service at all of our parking facilities.

This Valet Manager position is in San Diego, California.

Scope of Position

The Valet Manager oversees all facets of the Curbside Valet operation and will ensure a smooth-running valet parking operation by guaranteeing that all valet staff employees are performing their job functions in an efficient manner including but not limited to:

•Delivering top-flight customer service to our clients

•Hiring ideal frontline employees and providing them with the appropriate training and tools to perform at their best

•Maintaining the bottom line through the safe and efficient processing and transporting of customer vehicles from the curbside drop-off areas and the Valet holding lot

Essential Functions Responsibilities

To perform the Valet Manager position successfully, an individual must be able to satisfactorily perform each essential duty and responsibility listed below with little supervision:

•Supervise valet attendant relations with clients to ensure that complaints, disagreements or misunderstandings about rates or services are resolved diplomatically

•Supervise the quality of work for all employees to ensure that all work tasks and assignments are performed efficiently, effectively, and as required

•Ensure that proper parking, driving and customer service procedures are being followed by all employees

•Supervise special events or functions as they relate to the valet operation in order to ensure that incoming customers are served efficiently and properly

•Monitor maintenance of the facility to ensure that it is clean and maintained according to company policies and procedures

Safety & Risk Management

•Monitor and review all damage claims in order to assign responsibility for damages

•Recommend and implement plans or programs to improve the safety of operations to prevent the occurrence or recurrence of similar claims

•Ensures all valet attendants complete an efficient and accurate pre-park inspection of each valet vehicle

•Reviews and ensures Key Audits are conducted on a shift-by-shift basis to reduce the potential for lost keys or vehicles

Position Requirements

The requirements listed below are representative of the knowledge, skill, and/or ability required for the individual selected for the Valet Manager position.

Availability To Work

The individual selected for the Valet Manager position must have open availability to work according to business demands including overnights, weekends, holidays and special events.

License Requirement

The individual selected for the Valet Manager position will be required to have and maintain a valid state- issued driver’s license with a current address and acceptable driving record.

Language Skills

The individual selected for the Valet Manager position must possess and demonstrate the ability to:

•Read and comprehend simple instructions, short correspondence, and memos

•Write clear and informative correspondence

•Effectively present information in one-on-one and small group situations to customers, clients, supervisors and other employees of the organization

Reasoning Skills

The individual selected for the Valet Manager position must possess and demonstrate the ability to:

•Apply common sense understanding to carry out detailed but standard written or oral instructions

•Exhibit sound and accurate judgment

•Effectively respond to customer request for assistance, problems, or complaints

Adaptability

The individual selected for the Valet Manager position must possess and demonstrate the ability to:

•Shift priorities quickly based on operational need

•Maintain a pleasant and mannerly demeanor with customers, clients, and other employees of the organization

•Deal with change, delays, or unexpected events in the work environment

Training Courses

The individual selected for the Valet Manager position must possess computer knowledge to ensure completion of online training courses in a timely manner.

Appearance

The individual selected for the Valet Manager position must maintain a neat and clean appearance at all times.

Physical Demands

The physical demands described below are representative of those that must be met by the individual selected to the Valet Manager position to successfully perform the essential functions of the position.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of the Valet Manager position, the individual is regularly required to:

•Sit, stand, walk and use hands and fingers

•Handle or feel objects

•Reach with hands and arms

•Talk and hear

The employee will be occasionally required to climb or balance, stoop or kneel or crouch

The employee must be able to lift and/or move up to 45 pounds

Specific vision abilities required by this job include close vision, peripheral vision and ability to adjust focus.

Education Requirements

The individual selected for the Valet Manager position must possess:

•Three to five years of valet parking management experience

Airport experience is preferred.

A bachelor’s degree is preferred but can be substituted with relevant work experience.

STARTING PAY: $70,000-$75,000 annually

THIS IS AN EXEMPT/SALARIED POSITION. CRIMINAL BACKGROUND CHECK AND PRE-EMPLOYMENT DRUG TESTING IS REQUIRED.

Global Parking Systems is an equal opportunity/affirmative action employer. Qualified applicants will be considered without regards to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.