Position Snapshot :
Job Title : IT Support Technician
Type : W2 Contract
⏳ Duration : 12 Months (Potential Extension)
Location : Lewisville TX - Onsite
Pay Range : $28 to $32 / hr on W2 (Depending upon exp and skillset)
Position Purpose :
The Technician is responsible for installing and monitoring cost-efficient technical and maintenance activities within the Service Delivery environment. This role ensures all work aligns with user requirements and supports their business needs effectively.
Key Interfaces :
- Engineers and Line Management
- Project Management teams
- Local Facility Management Organization
- ARP / ASP / 3rd-Party Providers
- Asset Management Tools & Resources
Tools & Systems Utilized :
Ericsson Project Place (EPP)Ericsson Collaboration (EriColl)EriDoc - Document ManagementSnitcher, GORDONMicrosoft LyncFront Office Support Phone & OutlookChange and Capacity Manager (CCM) - Read AccessRequest Tracker (RTT)Vendor Agreement Documents - Support & LicensesSAM Web - Hardware SearchVisual Collaboration Tools - Whiteboards, Notes (used for agile ways of working)Tools and Processes for MonitoringBehavioral Competencies :
Delivering results and meeting customer expectationsApplying expertise and technologyFollowing instructions and proceduresAdapting and responding to change