General Manager

The Hampton Inn & Suites located in Coeur d’Alene is looking to add to our hospitality family! This beautiful hotel is perfectly located just down the road from the beautiful Coeur d’Alene Lake. If you have a passion for the hospitality industry this position is for you! Come join a wonderful group of people, and a great brand of hotels to start your career!

SUMMARY

Resolute Road Hospitality, a national third-party hospitality management company, is seeking dynamic, driven, service-oriented people to join our family! Whether your goals are short or long-term, we have limitless opportunities for growth within our company. Our leadership team is here to help you realize your full potential and feel supported every step of the way. Join us on the road ahead.

BENEFITS

Travel Perks

Optional Daily Pay

Health / Life Insurance

401k

Paid Time Off

Dental / Vision

Employee Assistance Program

Referral Program

OVERVIEW

The General Manager role will drive the training, culture, overall environment, guest satisfaction targets, brand standard execution and financial profitability of the hotel. This position will also lead, support, and clearly communicate goals and expectations that embody the hotel service culture.

SUPERVISORY

The General Manager role will drive the training, culture, overall environment, guest satisfaction targets, brand standard execution, and financial profitability of the hotel. This position will also lead, support, and clearly communicate goals and expectations that embody the hotel service culture.

ESSENTIAL FUNCTIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Proactively lead the operations of housekeeping, front desk, food & beverage, sales, and engineering departments to maximize financial performance and guest satisfaction while upholding brand standards, reinforcing culture, and developing team members and future leadership
• Ensure staff received proper training for each position, including safety training and standard operating procedures
• Manage human resources functions of the hotel by controlling turnover, motivating employees, focusing on employee development and retention
• Conduct regular staff and employee meetings
• Ensure all departments are profitable and maintain a cohesive working relationship
• Delegate authority and assign responsibility to all employees and supervise work all work activities
• Facilitate open employee communication to discern grievances and respond to grievances in accordance with company policy
• Respond to guest requests and complaints timely, efficiently, appropriately, and in a professional manner
• Responsible for hotel Brand satisfaction scores and all scores derived from guest feedback
• Oversee the service quality, operational efficiency, guest satisfaction, standards compliance, and financial performance
• Allocate funds, authorizes expenditures, and assists Management Company in budget planning
• Protect the assets of the hotel by enforcing and maintaining a preventative maintenance program
• Produce required weekly / monthly reports and inventories while meeting required deadlines for submittal
• Responsible for all hotel inventories and par levels, reconciliation of all purchases and approval / submittal of invoices
• Participate in the sales / revenue management efforts and processes at the hotel by daily interaction with Sales / Revenue Managers
• Coordinate capital improvement projects to maintain, upgrade quality standards, protect property image, and to protect the asset from neglect, damage, or deterioration
• Assist in creating and achieving realistic and attainable operational goals and profitability objectives

QUALIFICATIONS & EXPERIENCE

SKILLS & INTANGIBLES

OTHER

General Manager will be required to work varying schedules based on needs of the hotel. This includes attendance at all scheduled brand and job specific training sessions and meetings. May require nights, weekends, and holidays.

E-Verify

Resolute Road Hospitality utilizes E-Verify for all employment authorization verification.