Outpatient Operations Team Lead (Full-Time)

Operations Team Lead

Join our team in Johnston as an Operations Team Lead! In this role, you'll help keep our outpatient services running smoothly by managing schedules for therapy and clinics, supporting patient check-in and check-out, and leading our dedicated Operations team.

Schedule + Monday - Friday + 8 : 30am - 4 : 30pm

Benefits + Comprehensive Health Coverage Medical, dental, and vision insurance. + Retirement Planning 403(b) retirement plan with up to a 50% employer match. + Paid Time Off Generous PTO that accrues from the first day. + Loan Relief Eligibility for the Public Service Loan Forgiveness program.

What You'll Do + Leadership : Supervise the team through effective hiring, training, coaching, and performance management. Ensure development of staff to achieve high results. Promote engagement and satisfaction to drive retention. Collaborate with management team to identify opportunities for improvement. + Reporting : Complete all necessary reports to ensure accurate and timely information to support business functions + Scheduling : Oversee schedules are completed accurately and timely. Collaborate with other services and families to schedule. Manage schedules to cover open services resulting from provider absences, illness, and vacation. + Additional Duties : Responsibility may include billing, records management, and other duties as assigned by leadership

What You'll Need + Required : Associates degree or higher. + Required : 1-year supervisory experience. + Preferred : Office / administrative experience including customer service. + Ability to communicate in English effectively for understanding, in writing and verbally.

Why ChildServe ChildServe has earned the title of Top Workplace every year since 2014. Here's why employees love working here : + Our work matters. We partner with families to help children with special healthcare needs live a great life. + We're not your average non-profit. We serve 5,800 children each year through over 30 specialty pediatric services in the Ames, Des Moines, and Iowa City areas. Many of our programs are one-of-a-kind. + Our team members rock. Our teams are filled with people who care about their coworkers, and who believe that collaboration is key to providing exceptional care to children. + Our learning never stops. As a non-profit dedicated to innovation, we're proud to help many team members gain new certifications, continue their education, take their expertise to the next level, and find new opportunities to advance their career right here at ChildServe. + We're moving forward together. Experts across multiple disciplines work together to help kids get the best care possible. Ready to leave work every day knowing you've made a difference for kids and families? Let's move Forward Together - apply today! ChildServe is an Equal Opportunity Employer.