OP Clinic Admin. Coordinator

Job Description

Job Description

Bay Psychiatric Associates is an office-based psychiatric practice that offers alternative therapies for psychiatric disorders. We are a dynamic and growing practice that serves patients in the Bay Area. Our mission is to provide quality, compassionate, dedicated services in an ethical manner by offering the latest cutting-edge, alternative therapies to patients who have failed or poorly tolerated conventional psychiatric treatments. To learn more please visit www.baypsychiatric.com

Position Overview

Join our dedicated outpatient team as an Outpatient Administrative Coordinator, where you will provide essential administrative and coordination support to our patients and physicians in the outpatient and interventional psychiatry departments. Your role will be vital in ensuring smooth operations and an exceptional experience for both patients and the healthcare team.

Key Responsibilities

• Communication & Coordination : Answer and direct incoming calls to appropriate team members and departments, ensuring effective communication with patients and healthcare providers.
• Patient Services : Respond to new outpatient service inquiries, screen and register patients, and schedule initial consultations for new patients.
• Provider Support : Maintain and manage provider schedules, ensuring timely patient appointments. Process prescription refills for provider review.
• Billing & Financial : Collect and process patient balances, including copays, deductibles, and co-insurance. Prepare necessary financial paperwork for treatments.
• Patient Data Management : Regularly update and maintain patient demographics and insurance information in the system.
• Insurance & Authorizations : Verify mental health benefits and secure insurance authorizations as necessary, including for treatments and prescriptions.
• Documentation & Follow-up : Review voicemails and emails from patients, providers, and insurance representatives. Ensure all required paperwork is completed and entered into the EMR system.
• Team Support : Assist the team with administrative tasks, including preparing monthly reports and providing support for Supervisor / Manager as needed.
• Training & Development : Contribute to team training, share knowledge, and help streamline processes for continuous improvement.
• Miscellaneous : Support the Manager with mid-month and end-of-month reports. Perform other duties as assigned to ensure the efficient functioning of the department.

Required Qualifications

Preferred Qualifications

Position Details

Benefits :

Healthcare Setting

Medical specialties :