Retail Shift Supervisor
Assists the Store Manager and the Assistant Store Manager with management retail store operations. Assumes full responsibility for all store operations in the absence of the Store Manager or Assistant Store Manager.
Open / close store; secures all store premises including building where applicable
Maintain store premises
Represents the Agency in all interactions with other members of the Goodwill community and with the general public, supporting the agency Vision of creating sustainable communities that thrive through the fullest participation of their diverse residents.
Furthers the organizational commitment to triple bottom line results : integrating social, economic and environmental goals into thinking, planning and actions.
Essential Functions :
- Help customers locate merchandise, answer questions etc
- Relieve sales associates at peak times
- Listen to customer complaints, examine returned merchandise, and resolve problems
Knowledge :
Stocks shelves, counters, bins and racks with merchandiseProcesses customer sales using a cash register and other equipmentReceives donations, provides donation receipts and assists donorsAdministration :
Closes registers : totals / summarizes funds received, endorses checks, prepares bank deposit slipDeposits funds at a bankAssists w / performance management and hiring process (documentation, interviewing, reviews, etc.)Supervision :
Assists Store Managers w / general store management / operationsOpen / close store; secures all store premises including building where applicableMaintain store premisesSupervise personnel in absence of ManagersRequirements :
Pass a Post Offer PhysicalCriminal background check that meets Agency standardsValid driver's license permitting operation of a vehicle with a safe driving recordSkills : Required :
Cashiering : IntermediateCustomer Service : AdvancedSupervision : IntermediatePreferred :
Ability to multitask : IntermediatePerformance Management : Some KnowledgeInterviewing : Some KnowledgeBehaviors :
Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done wellLoyal : Shows firm and constant support to a causeTeam Player : Works well as a member of a groupEnthusiastic : Shows intense and eager enjoyment and interestDedicated : Devoted to a task or purpose with loyalty or integrityMotivations :
Flexibility : Inspired to perform well when granted the ability to set your own schedule and goalsPeer Recognition : Inspired to perform well by the praise of coworkersGrowth Opportunities : Inspired to perform well by the chance to take on more responsibilityGoal Completion : Inspired to perform well by the completion of tasksAbility to Make an Impact : Inspired to perform well by the ability to contribute to the success of a project or the organizationEducation :
Required : High School Diploma / GED or better.
Required : 1+ years of supervisor experience
Required : 1+ years of retail experience
Required : Demonstrated knowledge of basic retail practices and procedures
Required : Drive. Lic. - Class C
