Chief Operating Officer (COO)

Chief Operating Officer (COO)

"Every person deserves compassion, dignity, and the safety of a place to call home."

Homelessness is the largest social and public health crisis in California. Illumination Health + Home is a growing non-profit organization dedicated towards disrupting the cycle of homelessness by providing targeted, interdisciplinary services in our recuperative care centers, emergency shelters, housing services and children's and family programs. IH+H currently has 13+ facilities with 22+ micro-communities scattered across Orange County, Los Angeles County and the Inland Empire.

Job Description

The Chief Operating Officer (COO) is a member of the Executive Leadership Team responsible for leading, scaling, and optimizing all operational aspects of the organization. The COO oversees program operations, infrastructure, and administrative functions that support high-quality service delivery and growth and reports directly to the Chief Executive Officer (CEO). The COO directly supervises the Vice President of Programs, Director of Operations, Director of Human Resources, and core infrastructure and support functions such as logistics and transportation, facilities and property management, data and reporting systems, information technology, procurement and supply chain, and organizational training and workforce development. The salary range for this position is $190,000 - $220,000 annually, depending on experience.

Responsibilities Overview

• Recuperative care and health-related programs
• CalAIM and other managed carerelated programs, including Enhanced Care Management and Community Supports where applicable
• Program operations and performance management
• Logistics and transportation
• Facilities and property management
• Supply chain and procurement
• Data, reporting, and systems
• Information technology and security
• Workforce operations (in partnership with Human Resources)
• Training and development

Program and CalAIM Leadership

• Provide strategic oversight and coordination for CalAIM-related programs and other health plan or managed care contracts.
• Ensure compliance with state, county, and managed care plan requirements, including reporting, billing workflows, and documentation standards.
• Partner with program and clinical leaders to meet performance benchmarks, quality measures, and contractual obligations.

Operational Oversight

• Oversee day-to-day operations across multiple sites and service lines.
• Lead logistics and transportation functions to support client services and internal operations.
• Direct facilities and property management, including safety, maintenance, and emergency preparedness.
• Manage procurement and supply chain, including vendor relationships, inventory, and cost-control strategies
• Ensure strong operational reporting, dashboards, and organizational analytics.

Program Integration and Performance

• Supervise and support the Vice President of Programs and program leadership teams.
• Standardize workflows, policies, and procedures to improve consistency and quality across programs.
• Support operational readiness for expansion projects, new sites, and new services.

Finance and Resource Stewardship

• Partner with the Finance team on budgeting, forecasting, and resource allocation for operations and programs.
• Identify opportunities for cost savings, process improvements, and efficiency gains.
• Support audits, grant compliance, and contract reporting from an operational perspective.

Technology and Systems

• Oversee information technology, data systems, and security in collaboration with internal or external IT partners.
• Guide implementation and optimization of case management systems, electronic records, and other core platforms.
• Promote data integrity, usability, and access for decision-making and performance management.

People, Culture, and Leadership

• Lead and develop a high-performing team of directors and senior managers.
• Foster a trauma-informed, equity-driven, and collaborative organizational culture.
• Support leadership development, coaching, and performance management practices aligned with organizational values.

Qualifications

• Bachelor's degree required; advanced degree in a related field preferred (such as business, public administration, health administration, or a related discipline).
• Significant senior leadership experience (typically 810+ years) overseeing operations in health, housing, human services, or a related environment.
• Experience with managed care or health plan partnerships and value-based or outcomes-based contracts strongly preferred.
• Demonstrated success leading multisite operations and complex cross-functional teams.
• Strong systems-thinking, planning, and organizational skills.
• Demonstrated expertise in operations, including logistics, facilities, procurement, and infrastructure management.
• Skill in using data and metrics to inform decisions, drive performance, and support continuous improvement.
• Excellent communication, collaboration, and relationship-building skills with internal and external stakeholders.
• Mission-driven and aligned with serving people experiencing homelessness or housing instability.
• Steady and solutions-oriented in fast-paced, high-growth, and sometimes ambiguous environments.
• Committed to equity, inclusion, and trauma-informed practice in organizational culture and service delivery.

Benefits

• Medical Insurance funded up to 91% by Illumination Health + Home (Kaiser and Blue Shield), depending on the plan
• Dental and Vision Insurance
• Life, AD&D and LTD Insurance funded 100% by Illumination Foundation
• Employee Assistance Program
• Professional Development Reimbursement
• 401K with Company Matching
• 15 days' vacation PTO/year
• 6 days sick PTO/year
• 10 days holiday PTO/year
• Potential eligibility for the Public Service Loan Forgiveness Program (PSFL) for federally qualified loans