Dental Patient Service Representative

General Summary : A nonexempt , clerical position responsible for making appointments for patients following medical or dental practice procedures. Position is also for responsible patient recall notices, prior authorizations and other clerical duties associated with YCHC Dental Clinic and Smile Mobile operations.

Essential Job Responsibilities :

• Schedules appointments for patients e ither by phone or in person . Clinic offers after-hours / same -day appointments, representative will schedule these appointments following walk-in protocols.
• Uses electronic medical record program t o match dentist / hygienist availability with patient's preferences in terms of date and time.
• Maintains scheduling system so records are accurate and complete and can be used to analyze patient / staffing patterns. Ensures that updates (e.g., cancellations or additions) are input daily into master schedule.
• Uses customer service principles and techniques to deal with patients calmly and pleasantly.
• Collects patient demographic information ( ie address, income verification, ID) and other paperwork as needed ; including Smile Mobile packets and patient consents
• Understanding of Medicaid, Managed Care and other insurance plans; including requirements for prior-authorization, patient financial responsibility and covered services
• Explains financial requirements to the patient and collects co-pays as required . Balances cash drawer daily.
• Demonstrates understan ding of HIPPA and protects patient information.
• Other duties as assigned.

Education : High school diploma.

Experience : Preferred one year of experience in an appointment scheduling position