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BestPeers is hiring : Senior Television Broadcast Specialist with Video NOC exper

BestPeers is hiring : Senior Television Broadcast Specialist with Video NOC exper

MediabistroArlington, VA, United States
3 days ago
Job type
  • Full-time
Job description

Senior Television Broadcast Specialist with Video NOC experience

Job Title : Senior Broadcast Specialist

Key Responsibilities :

  • Lead escalation support for Tier 2 teams, performing advanced troubleshooting aligned with SLAs & SOPs.
  • Manage incident lifecycle : triage, escalate, track, and ensure full ownership until resolution.
  • Conduct Root Cause Analysis (RCA) and prepare detailed post-mortem reports for major incidents.
  • Coordinate with customers, vendors, and stakeholders; issue timely outage communications.
  • Validate incoming issues, execute diagnostics, and update trouble-ticket systems.
  • Work on service requests, station turn-ups, and deployment of new broadcast / OTT services.
  • Mentor and guide Video Operations Analysts; provide training on tools, procedures, and RCA.
  • Maintain infrastructure documentation – system diagrams, SOPs, workflows, and architecture overviews.
  • Actively participate in daily stand-ups, shift handovers, and major incident bridges.
  • Provide feedback to refine troubleshooting processes and update SOPs.

Required Skills & Experience

  • 15+ years in broadcast engineering, network / system deployment, or operations support for Television Broadcast, OTT, Streaming, or MVPD services.
  • 7+ years as L3 Engineer / Team Lead in a Video NOC or technical support center.
  • NOC Monitoring & ITIL Process : Incident / ticketing systems, problem management, RCA, and event
  • Networking : Cisco / Juniper CLI configs, switching & routing, firewalls (Fortinet, Checkpoint, Cisco ASA,
  • Load Balancers & SD-WAN : F5 Big-IP GTM / LTM (iRules), vEdge, vBond, vSmart, vManage.
  • Cloud & Security : Splunk (SIEM), log aggregation, incident response automation.
  • Wireless Infrastructure : Cisco Meraki, Aruba ClearPass, RF tuning, BYOD.
  • Audio / Video Tech : MPEG-2 / 4, H.264 / HEVC, ASI, SDI, ATSC, PCM, AC3.
  • Video Platforms : Hands-on with Telestream / Tektronix, Medius / Sentry, Sencore, Tag (any 2+).
  • Encoding, Encryption, & Distribution of video delivery networks.
  • Experience with broadcasting workflows for Music Festivals, Sports, Concerts and Entertainment shows.
  • Willingness to work in a 24x7 shift rotation supporting live broadcast operations.

    • BestPeers LLC is an Equal Opportunity Employer

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