Administrative Imaging Specialist II

Monday - Friday

8 : 00-4 : 30pm

Portsmouth (Pease) Location

This role requires a solid understanding of medical terminology, imaging pathways (e.g., screening, diagnostic, breast biopsies), EPIC scheduling, CPT code nuances and some clinical interaction. In addition, will require collaboration with patients, technologist, nurse navigators, radiologist, and referring providers. As an Admin Imaging Specialist not only maintains smooth day-to-day operations but handling confidential health information and regulatory readiness.

Essential Functions :

As an Admin Imaging Specialist II, you will serve as the first point of contact for patients and play a critical role in ensuring a smooth and efficient registration and scheduling experience.

Responsibilities include :

Delivering exceptional customer service in person and via phone

Accurately collect and verify patient information

Registering patients and scheduling appointments using internal systems

Communicate financial responsibilities to promote transparency

Collaborating with internal and external providers to ensure accuracy in registration and scheduling patients.

Education

High School Diploma or Equivalent required or

Trade / Technical / Vocational Diploma Related Field of Study preferred

Can this role accept experience in lieu of a degree? No

Experience

Administrative Assistant or Secretarial Experience 2-3 years required

Customer service or clerical experience at 6 months required

Knowledge, Skills & Abilities

Clinical Scheduling Expertise : Accurately schedule screening, diagnostic, and DEXA exams; verify orders and identify discrepancies based on clinical guidelines.

Patient Access & Check-In : Confirm demographics, insurance, and provider details; scan necessary documents and collect electronic signatures.

Order & Protocol Management : Place or request internal / external imaging orders, review clinical documentation, and request outside imaging and reports as needed.

Communication & Follow-Up : Respond to multi-line phone inquiries, return voicemails promptly, and maintain accurate call logs.

Imaging Workflow Knowledge : Understand imaging timelines, modality-specific prep, and clinical urgency for proper scheduling and rescheduling.

EMR & In-Basket Proficiency : Navigate EPIC or similar systems to manage orders, messages, and patient records accurately and efficiently.

Administrative Accuracy : Track daily voicemail counts, manage calendars, print schedules, and route faxes and emails to the appropriate contacts.

Regulatory Compliance & Professionalism : Uphold HIPAA standards, support clinical documentation accuracy, and maintain a professional, patient-centered approach.

Physical Requirements

Standing Occasionally (3-33%)

Walking Occasionally (3-33%)

Sitting Constantly (67-100%)

Lifting Occasionally (3-33%) 20lbs - 35lbs

Carrying Occasionally (3-33%) 20lbs - 35lbs

Pushing Rarely (Less than 2%)

Pulling Rarely (Less than 2%)

Climbing Rarely (Less than 2%)

Balancing Occasionally (3-33%)

Stooping Occasionally (3-33%)

Kneeling Rarely (Less than 2%)

Crouching Rarely (Less than 2%)

Crawling Rarely (Less than 2%)

Reaching Occasionally (3-33%)

Gross Manipulation (Handling) Constantly (67-100%)

Fine Manipulation (Fingering) Frequently (34-66%)

Feeling Constantly (67-100%)

Foot Use Rarely (Less than 2%)

Vision - Far Constantly (67-100%)

Vision - Near Constantly (67-100%)

Talking Constantly (67-100%)

Hearing Constantly (67-100%)

Wentworth-Douglass Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and / or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.