Account Experience Specialist

Job Description

Job Description

Account Experience Specialist

Where Hospitality Meets Operational Excellence

Location : Walnut Creek, CA | Company : Rutherford Management Company

Are you a service-first problem solver who thrives on precision, organization, and delivering standout resident experiences? Do you believe that hospitality and operational excellence go hand in hand? If you're ready to bring compassion and confidence to a role that touches nearly every part of the resident journey, this is the opportunity for you.

As our Account Experience Specialist , you'll be the behind-the-scenes guide ensuring residents feel cared for, accounts are accurate, and operational standards are consistently exceeded. You'll partner closely with Regional Managers, on-site teams, and our legal and accounting teams to handle everything from delinquency management to vendor invoicing, all while upholding our commitment to hospitality-first service.

What You'll Do

Resident Support & Delinquency Management

• Own the resident financial experience with clarity and care - from drafting payment plans to supporting eviction processes
• Manage delinquency communications with warmth and professionalism, including 3-day notices, payment plans, and collection efforts
• Collaborate on payment solutions and keep detailed records of all resident interactions
• Track all evictions and stipulated agreements, keeping processes swift, compliant, and resident-aware
• Prepare detailed weekly presentations on delinquency and eviction trends

Accounts Payable & Vendor Coordination

Accounts Receivable & Utility Oversight

Administrative Operations with Heart

Who You Are

What You'll Get

Be the reason residents feel confident, cared for, and supported every step of the way. Apply now to join a team where excellence and hospitality meet.

Background Check and Drug Screen Required