Senior IT Support Technician

$26.57 - $39.86 Hourly

$55,273 - $82,909 Annually

This position is a Pay Band C7

Posting Details

The New Mexico State Records Center and Archives (SRCA) and its staff protect and preserve New Mexico's public records, records that in turn protect and preserve the rights of its citizens and contribute to an efficient and open State government by providing a records management system for the State's public records, by filing and maintaining the State's rules, and by providing or advocating access to the State's public and historical records.

THIS POSTING WILL BE USED FOR ONGOING RECRUITMENT AND MAY CLOSE AT ANY TIME. APPLICANT LISTS MAY BE SCREENED MORE THAN ONCE.

Why does the job exist?

This job exists to provide essential technical support to agency users, ensuring the smooth operation of their hardware, software, and network systems. The position addresses and resolves various technical issues, including hardware failures, software malfunctions, and network outages, by troubleshooting and diagnosing problems through multiple communication channels. It also includes maintaining and installing necessary software and managing user accounts, ensuring systems are secure and functional. The role supports the timely completion of technical projects, while maintaining high security standards and providing assistance in complex problem resolution.

How does it get done?

Duties for this position include :

• Provide daily technical support for desktop / laptop computers, network, and local printers
• Troubleshoot various infrastructure issues, including printers, operating systems, network issues, and conduct daily infrastructure checks
• Configure and deploy new PCs to authorized users according to agency standards
• Respond to customer requests professionally, resolve issues promptly, and communicate resolutions clearly
• Track, document, and close trouble tickets efficiently
• Escalate complex issues to Network Admin or CIO for further assistance
• Administer user accounts, including additions, deletions, password resets, and changes via Active Directory
• Install, configure, and maintain licenses for Office 365, content manager applications, Adobe DC, and MS Defender
• Update IT documentation regarding system changes and fixed assets
• Provide technical support for remote meetings via Zoom or Webex
• Assist in updating and remediating IT systems to mitigate security risks and vulnerabilities
• Support WordPress posting for the agency website

Who are the customers?

This position serves State Records Center & Archives leadership and staff.

Ideal Candidate

The ideal candidate will have :

Minimum Qualification

High School diploma or equivalent and two (2) years of experience in providing technical support to end-users for computer hardware, software, and / or network-related problems. Any combination of education from an accredited college or university in a related field and / or direct experience in this occupation totaling two (2) years may substitute for the required experience.

Employment Requirements

Must possess and maintain a valid driver's license.

Working Conditions

Work is performed in an office setting with exposure to Visual / Video Display terminal (VDT) and extensive personal computer and phone usage. Some travel may be required. Ability to lift up to 50 lbs.

Supplemental Information

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Agency Contact Information : Lucas Iben, Lucas.Iben@srca.nm.gov. Email

For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.

Bargaining Unit Position

This position is not covered by a collective bargaining agreement.