Head of Delivery

Job Description

InRhythm is a leading modern product consultancy and digital innovation firm with a mission to make a dent in the digital economy. We bring enterprises’ most urgent, important products to market with high velocity, high quality, and meaningful impact. From AI-driven innovation to tier-one transformations, our clients trust us to deliver mission-critical platforms that change how people live, work, and engage with technology.

Our clients include a broad range of highly visible and recognizable companies, including but not limited to :

• Goldman Sachs
• Fidelity
• Morgan Stanley
• United Healthcare

InRhythm’s core differentiators which includes Thought Leadership, Propel (Learning & Development), HVPD Methodology, Playbook, and Spark Pulse, define how we deliver transformative value to our clients. As we scale rapidly, we are seeking a Head of Delivery & Customer Success to architect and lead a high-performance delivery organization that operationalizes these differentiators at scale.

This role will unify delivery and customer success into an integrated engine that drives measurable outcomes, strong margin performance, and exceptional client lifetime value. Reporting to the executive leadership team, this leader will manage Delivery Ops & Finance, TPM, and Engagement Management, ensuring that every engagement reflects the full power of InRhythm’s delivery excellence.

Role Summary

The Head of Delivery & Customer Success is a senior leadership role responsible for scaling the full client engagement lifecycle from delivery execution to customer success and expansion.

This leader will build and operationalize a high-performance delivery and customer success organization, ensuring predictable, profitable, and differentiated client outcomes by embedding InRhythm’s proprietary delivery frameworks and learning culture at the core of every engagement.

They will oversee three critical functions :

This role demands the ability to scale quickly, align multiple functions around a unified delivery strategy, and drive excellence through structure, accountability, and leadership.

Key Responsibilities

Scale Delivery & Customer Success with Differentiation

Customer Success as a Growth Engine

TPM-Led Differentiation & Execution

Directly manage the TPM team and ensure the execution backbone of InRhythm’s proprietary differentiators :

Partner with TPMs to ensure delivery teams execute work and elevate the client experience.

Operational Excellence

Leadership & Strategic Enablement

Qualifications

What Success Looks Like in 12 Months