Talent.com
Front End Lead Full Time

Front End Lead Full Time

BJ's Wholesale ClubConcord, NC, US
9 days ago
Job type
  • Full-time
Job description

Front End Lead

Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJ's Wholesale Club offers a collaborative and inclusive environment where all team members can learn, grow and be their authentic selves. Together, we're committed to providing outstanding service and convenience to our members, helping them save on the products and services they need for their families and homes.

The Benefits of working at BJ's

BJ's pays weekly

Eligible for free BJ's Inner Circle and Supplemental membership(s)

Generous time off programs to support busy lifestyles

o Vacation, Personal, Holiday, Sick, Bereavement Leave, Jury Duty

Benefit plans for your changing needs

o Three medical plans

  • , Health Savings Account (HSA), two dental plans, vision plan, flexible spending

401(k) plan with company match (must be at least 18 years old)

  • eligibility requirements vary by position
  • medical plans vary by location

    • Job Summary

    Oversees the frontline in the absence of the Front End Manager. Coaches, teaches and develops all frontline team members to ensure excellent member service. The Front End Lead teaches, develops and motivates all team members for the successful execution of membership programs and initiatives as well as front line operations. The FEL is responsible for monitoring, driving and coaching for desired membership / member experience goals and results. Ensures that all membership products are offered and Member orders / requests are processed in a positive, timely, and efficient manner. The FEL delegates work, monitors staffing and compliance with operational standards. Provides excellent customer service to our Members.

    Leadership :

  • Know their business / business acumen. Exhibit strategic thinking and sound decision-making thorough knowledge and utilization of business data.
  • Lead through change. Model leadership competencies, build credibility and act as a champion for business growth.
  • Communicate effectively. Provide the information teams require to be successful.
  • Build high performing teams by creating a culture of collaboration. Provide honest and timely direction, follow up and feedback that will drive business results and support team member engagement.
  • Deliver results. Execute business expectations within expected timeframes by setting clear expectations, utilizing follow up and accountability.

    • Team Members :

  • Teach, coach and lead through the club level training process. Support team member engagement within all areas of responsibility to enable the application of policies, procedures and compliance.
  • Drive a culture of development, strategic thinking and acting, ethical decision making and engagement. Lead with the team member and member in mind to address any and all concerns and to escalate any concerns, as appropriate.
  • Ensure a safe and positive environment and experience for the team members.
  • Embrace inclusion and diversity, by working together with collaboration and respect. Acknowledge team member success, work as a team to achieve goals, identify and retain top talent.

    • Members :

  • Guarantee service excellence through all points of contact.
  • Set service standard expectations for all team members. Provide team support and empowerment to resolve every member concern.
  • Ensure a safe and positive environment and experience for the members.
  • Daily commitment to GOLD Member Standards
  • Greet, Anticipate, Appreciate (GAA)
  • Fast, Friendly Full, Fresh, Clean

    • Club Standards : Lead teams to deliver GOLD club standards daily.

  • Define and model GOLD- Grand opening look daily
  • All items stocked and promotional plans executed
  • Maintain visible accurate signage
  • Clean and organized, inside and out

    • Primary Tasks, Responsibilities, and Key Accountabilities

  • Supervises the front line (including cashiers, SCO, and membership desk) in the absence of the Front End Manager.
  • Models and provides excellent Member service, while coaching, teaching and developing team members to do the same.
  • Drives membership metrics through acquisition, retention, loyalty and experience programs.
  • Drives member engagement, speed, and productivity on the front end.
  • Trains, coaches, motivates, recognizes, and provides input on evaluation of frontline Team Members on tasks, responsibilities and expectations defined by position, including Member engagement, service, and membership metrics.
  • Utilizes Cashier Observation Forms, Cashier Productivity Boards, and membership metrics reports to drive performance and Member engagement.
  • Performs front end responsibilities including but not limited to, closing through POS, and Member escalated service issues, etc.
  • Acts with sense of urgency to ensure Members are assisted in a timely and efficient manner.
  • Acts as a backup for cashiers and Membership Sales Ambassadors when needed.
  • Scans all club merchandise through a point-of-sale system to ensure accurate inventory counts and accurate purchase totals for Members. Loads shopping carts when necessary.
  • Manages self-checkout lanes and scan and pan lanes. Assists Members with operations and technical difficulties.
  • Collects payments via cash, check, or other charge payments from customers. Issues receipts, refunds, credits, or change due to Members.
  • Stays up-to-date on all merchandise promotions, advertisements, and product information. Discounts purchases by scanning and redeeming coupons.
  • Supervises the cleanliness of the front of club member servicing areas.
  • Ability to navigate within system applications.
  • Utilize online task management system (MyWork) to manage workflow, track, and monitor daily club operations.
  • Performs other duties as assigned, including working in other departments as needed.
  • Maintains all club policies and procedures.
  • Regular, predictable, full attendance is an essential function of this job.

    • Qualifications

  • Prior leadership experience preferred.
  • Prior Membership or sales knowledge and experience preferred.
  • Prior cashier experience preferred.
  • Basic math skills required.

    • Environmental Job Conditions

  • Most of the time is spent moving about frequently on hard surfaces. There may be a need to occasionally position oneself to examine or scan merchandise, including bending, handling, pulling, reaching, and / or stooping.
  • Frequently requires lifting objects up to 30 pounds. May require lifting and moving heavy and / or awkward objects greater than 30 pounds with assistance.
  • Located in a comfortable indoor area with infrequent exposure to temperature extremes and loud noises. There may be occasional exposure to cleaning agents.
    • Create a job alert for this search

    Front End Lead • Concord, NC, US

    Related jobs
    • Promoted
    Abercrombie & Fitch - Key Lead, South End

    Abercrombie & Fitch - Key Lead, South End

    Abercrombie and Fitch StoresCharlotte, NC, US
    Full-time
    The company operates a family of brands, including Abercrombie & Fitch, YPB, abercrombie kids, Hollister and Gilly Hicks, each sharing a commitment to offer products of enduring quality and exc...Show moreLast updated: 30+ days ago
    Restaurant Shift Leader (Full-Time)

    Restaurant Shift Leader (Full-Time)

    ZAX LLCKannapolis, NC, US
    Full-time
    Quick Apply
    As the team at Zaxbys expands, we're saving a seat for you!.To our guests, Zaxbys is more than just a place to eat – it’s a place to have fun, spend time with friends, and enjoy great food.To our t...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    Seasonal : Guest Advocate (Cashier), General Merchandise, Fulfillment, Food and Beverage, Front of...

    Seasonal : Guest Advocate (Cashier), General Merchandise, Fulfillment, Food and Beverage, Front of...

    TargetMooresville, NC, US
    Full-time
    Starting Hourly Rate / Salario por Hora Inicial : $15.Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture....Show moreLast updated: 7 hours ago
    Shift Leader

    Shift Leader

    Panda Restaurant GroupHuntersville, NC, US
    Full-time
    Our Panda Shift Leader associates are important leaders of our team and are responsible for bringing Panda’s mission alive in our restaurants by supporting management in creating food with passion,...Show moreLast updated: 30+ days ago
    Team Lead

    Team Lead

    Where Ya Bin CharlestonMatthews, NC, USA
    Full-time
    Quick Apply
    Exciting Opportunity at Where Ya Bin in Concord, NC! Join our team as a Full Time Team Lead and play a crucial role in leading and motivating our retail team. As a Team Lead, you will have the chanc...Show moreLast updated: 30+ days ago
    Lead

    Lead

    Wingstop - Sizzling PlatterRock Hill, SC, US
    Full-time +1
    Job Posting : Wingstop Lead – Supporting Operations and Team Success.Wingstop is more than a restaurant.It is a full-on flavor experience. Since 1994, we have been serving fresh, made-to-order wings ...Show moreLast updated: 17 days ago
    Senior Front-End Web Developer

    Senior Front-End Web Developer

    MediabistroCharlotte, NC, United States
    Full-time
    Accenture Song accelerates growth and value for our clients through sustained customer relevance.Our capabilities span ideation to execution : growth strategy, product and experience design, technol...Show moreLast updated: 5 days ago
    • Promoted
    Drive with DoorDash - Start Earning Quickly

    Drive with DoorDash - Start Earning Quickly

    DoorDashMarshville, NC, United States
    Full-time +1
    Why Become a Shopper with DoorDash?.Turn your shopping skills into extra income.Whether you’re helping someone stock up on groceries or delivering a last-minute convenience order, as a Shoppe...Show moreLast updated: 30+ days ago
    • Promoted
    Drive with DoorDash - Choose your own hours

    Drive with DoorDash - Choose your own hours

    DoorDashMarshville, NC, United States
    Full-time +1
    Why Become a Shopper with DoorDash?.Turn your shopping skills into extra income.Whether you’re helping someone stock up on groceries or delivering a last-minute convenience order, as a Shoppe...Show moreLast updated: 28 days ago
    Front of House Manager

    Front of House Manager

    Stars and StrikesRock Hill, SC, US
    Full-time
    Quick Apply
    Concourse Experience Manager Stars and Strikes Family Entertainment Center is seeking a Concourse Experience Manager who is ready to be part of a high-volume, fast-paced Entertainment Center...Show moreLast updated: 30+ days ago
    • Promoted
    Restaurant Shift Leader (Full-Time)

    Restaurant Shift Leader (Full-Time)

    Zaxby'sStatesville, NC, US
    Full-time
    As the team at Zaxbys expands, we're saving a seat for you!.To our guests, Zaxbys is more than just a place to eat - it's a place to have fun, spend time with friends, and enjoy great food....Show moreLast updated: 30+ days ago
    • Promoted
    Drive with DoorDash - Flexible Schedule

    Drive with DoorDash - Flexible Schedule

    DoorDashMarshville, NC, United States
    Full-time +1
    Why Become a Shopper with DoorDash?.Turn your shopping skills into extra income.Whether you’re helping someone stock up on groceries or delivering a last-minute convenience order, as a Shoppe...Show moreLast updated: 30+ days ago
    • Promoted
    Be the Nurse Who Leads the Team

    Be the Nurse Who Leads the Team

    Southern Health PartnersPolkton, NC, Anson County, NC; North Carolina, United States
    Full-time
    Are You Ready to Lead? Step Into Your Future with SHP! .Are you the kind of nurse who thrives on responsibility, inspires others, and is ready to take charge? At. Lancaster County Detention Center ....Show moreLast updated: 1 day ago
    • Promoted
    Shopper Team Member

    Shopper Team Member

    AmazonWingate, NC
    Full-time
    Job Title : Shopper Team Member Employer : Amazon.As a Shopper Team Member at Amazon, you will be responsible for shopping and preparing customer orders for delivery. You will use your knowledge of th...Show moreLast updated: 10 days ago
    • Promoted
    Military Intelligence

    Military Intelligence

    NavyMarshville, NC, United States
    Full-time
    ABOUT Effective, secure communication in the cyber domain is essential to the everyday operations of military intelligence in America’s Navy. Information Professionals who oversee the seamless opera...Show moreLast updated: 4 days ago
    • Promoted
    Drive with DoorDash - Onboarding / Onboard

    Drive with DoorDash - Onboarding / Onboard

    DoorDashMarshville, NC, United States
    Full-time +1
    Why Become a Shopper with DoorDash?.Turn your shopping skills into extra income.Whether you’re helping someone stock up on groceries or delivering a last-minute convenience order, as a Shoppe...Show moreLast updated: 30+ days ago
    Front End Developer (React.js)

    Front End Developer (React.js)

    Two95 International Inc.Mooresville, NC, US
    Full-time
    Quick Apply
    Title : Front End Developer (React.Bachelor’s / Master’s degree in Computer Science or related field.Understanding of Functional Programming Concepts. Ability to visualize data UI interface and create ...Show moreLast updated: 6 days ago
    • Promoted
    Brake and Alignment Specialist

    Brake and Alignment Specialist

    Contract LumberMooresville, NC, United States
    Full-time
    Opportunity - Equipment Maintenance Technician.Tired of the same old jobs and job postings?.Look no further! Apply today and enjoy where you work! Contract Lumber strives to build strategic allianc...Show moreLast updated: 30+ days ago
    • Promoted
    Restaurant Shift Leader (Part-Time)

    Restaurant Shift Leader (Part-Time)

    Zaxby'sStatesville, NC, US
    Full-time +1
    As the team at Zaxbys expands, we're saving a seat for you!.To our guests, Zaxbys is more than just a place to eat - it's a place to have fun, spend time with friends, and enjoy great food....Show moreLast updated: 30+ days ago
    • Promoted
    LEAD SALES ASSOCIATE-FT in SALISBURY, NC S02568

    LEAD SALES ASSOCIATE-FT in SALISBURY, NC S02568

    Dollar GeneralSalisbury, NC, United States
    Full-time
    At Dollar General, our mission is Serving Others! We value each and every one of our employees.Whether you are looking to launch a new career in one of our many convenient Store locations, Distribu...Show moreLast updated: 1 day ago