Service Desk Technician
Tandym GroupPensacola, FL, United States10 hours ago
Job type
- Full-time
Job descriptionRespond to inbound calls daily to provide technical support / troubleshooting Provide support via web queues, outbound interactions, and emails Leverage resources to resolve technical issues in a timely manner Use PC applications (e.g., word processing, spreadsheet, database, etc.) to document, maintain and report functions / activities Escalate requests outside of your scope when necessary Attend weekly staff / mentor meetings Remain cognizant of adherence to help promote business unit success Adhere to IT practices, policies, and procedures Perform other related duties as assigned or appropriate 3+ years of Tier 1 support and capabilities or similar Previous customer service and / or Call Center or front-line customer support experience in a fast-paced environment Knowledge and understanding of the information technology field Basic skill troubleshooting and resolving technical problems Exposure to enterprise systems and IT terminology Exposure to solving routine or standard administrative, operational, or system problems and issues Knowledge of ITIL (Information Technology Infrastructure Library) Familiar with Ticketing software (ServiceNow)
A Fortune 50 financial services company is seeking a highly motivated Service Desk Technician for a great opportunity with their team in Pensacola, FL. In this role, the Service Desk Technician will be responsible for acting as the first point of contact for Enterprise Technology Services (ETS) in order to resolve customer incidents, answer questions, and assist with submitting Service Catalog Requests, wherever necessary.
About the Opportunity :
- Schedule : Afternoons / Evenings
- Schedule : Sunday to Thursday
- Hours : 12pm to 8 : 30pm (EST)
- Setting : Hybrid (At least 10 days a month on campus)
- Notes : Training will be for 2 weeks on campus from 8pm to 4 : 30pm (EST)
Responsibilities :
Qualifications :
Desired Skills :
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Service Desk Technician • Pensacola, FL, United States
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