L1 Managed Service Provider Technician

Benefits:

• Competitive salary
• Free uniforms
• Training & development

Are you passionate about technology and customer service? Join TeamLogic IT Longmont as a Level 1 MSP Technician and help local businesses thrive!

Summary

We are seeking a diligent and enthusiastic Level 1 Technician to join our Managed IT Services (MSP) team. You'll provide remote and on-site technical support to small and medium-sized businesses (SMBs), troubleshooting hardware and software issues, and ensuring a seamless client experience. This role is ideal for proactive individuals with strong IT fundamentals, excellent problem-solving skills, and a dedication to customer satisfaction. At TeamLogic IT, we value interpersonal skills and clear communication as much as technical expertise.

Responsibilities

• Provide first-contact support for incoming requests via phone, email, and help desk portal.

• Troubleshoot hardware/software issues using remote tools and hands-on fixes.

• Perform routine updates, backups, and system monitoring.

• Log, track, and resolve IT incidents and service requests in line with SLAs.

• Maintain clear, effective communication with clients.

• Document client systems, configurations, and resolutions.

• Implement and monitor security measures.

• Assist with hardware/software installation and configuration.

• Support operations and contribute to process improvements.

Qualifications

• Associate's or Bachelor's degree in IT, Computer Science, Networking, or 2 years equivalent work experience.

• Prior experience in an MSP or IT support environment preferred.

• Proficiency in Windows 10/11, macOS, server OS (Server 2016/2019/2022), and Microsoft 365.

• Certifications such as CompTIA A+, Network+, Security+, or Microsoft Certified Professional (MCP/MCSA) are a plus.

• Experience with RMM tools (e.g., NinjaRMM), ticketing systems (e.g., Autotask PSA), and documentation platforms (e.g., IT Glue).

• Understanding of cloud platforms (AWS, Azure, Google Cloud).

• Strong communication and customer service skills.

• Valid driver's license and ability to travel locally.

Work Environment

• Provide remote and on-site support in Longmont and Loveland area.

• Fast-paced, dynamic, and collaborative team culture.

Benefits

• Competitive hourly compensation: $22.00 - $28.00 per hour

• Paid time off and holidays

• Bonus and overtime pay

• Professional development and certification reimbursement

• Employee discounts, free food/snacks, and free uniforms

• Flexible scheduling and career advancement opportunities

About TeamLogic IT Longmont

TeamLogic IT is a leading MSP franchise with over 300 locations nationwide. Our mission is to create business owner confidence in their IT infrastructure, ensuring technology reliably supports operations, scales with growth, and secures critical information. We invest in our staff's technical and customer service skills, fostering collaboration among more than 1,500 technicians across North America.

Compensation: $22.00 - $28.00 per hour

Our growth isn't measured in numbers, it's an investment in aligning with the best talent

If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you'll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries, flex know-how and resolve challenges with smart solutions. That's a good thing since technology is always advancing, creating an environment that's fast-paced and dynamic. When you work for a local office, you're part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.
We're Committed to a People First Culture

Our philosophy is to support small- and medium-sized businesses across the country so they perform better, grow faster and achieve more. As a result, we are constantly providing our teams with the highest level of support, training and career advancement opportunities in an industry that is constantly evolving.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to TeamLogic IT Corporate.