Customer Service Rep (07912) - 420 N Imperial Ave

Customer Service Rep

El Centro, California, Zora Enterprises

Job Description

Job Summary : At Domino's, our Customer Service Representatives (CSRs) are essential to creating great customer experiences. CSRs interact with customers directly, provide excellent service, and ensure all orders are taken, prepared, and delivered efficiently. If you're energetic, friendly, and team-oriented, we want you on our crew!

Key Responsibilities :

• Greet customers in-store and over the phone with professionalism and enthusiasm
• Take and input customer orders accurately using Domino's POS system
• Maintain product knowledge to answer questions about ingredients, allergens, and store offerings
• Handle cash, card, and contactless payments precisely and securely
• Assist with the preparation of pizzas and other menu items following Domino's recipes and standards
• Monitor order times and coordinate with delivery drivers to ensure timely dispatch
• Support opening and closing procedures, including balancing registers and securing the store
• Clean and sanitize workstations, equipment, and lobby areas regularly
• Assist with stock rotation, inventory tracking, and restocking supplies
• Address customer concerns, complaints, or order issues calmly and professionally
• Follow health and safety guidelines including food handling, and cleanliness
• Participate in team meetings, ongoing training, and store promotions
• Help maintain an organized and upbeat work environment, especially during rush hours
• Comply with Domino's standards, policies, and brand expectations at all times
• Upsell menu items and promotions to enhance the customer experience and boost sale

Qualifications :

Preferred (not required) :

Availability :

Benefits of Working at Domino's :

This job posting is for a position in a store owned and operated by an independent franchisee, not Domino's Pizza LLC, Domino's Pizza Franchising LLC, or Domino's Pizza, Inc. ("Domino's Corporate"). This means, among other things, that the independent franchisee is alone responsible for and will independently make all decisions concerning employment matters for the store, including those relating to hiring, firing, discipline, supervision, compensation and benefits, staffing, and scheduling. Domino's will not receive a copy of any application you submit for this job posting and will not have any control over whether you receive an interview and / or are ultimately hired. Further, Domino's does not control and is not responsible for the employment policies and practices of independent franchisees. If you are hired for this job posting, the independent franchisee will be your only employer, and you will not be an employee of Domino's.